Programme Manager – Migration & Integrations
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Job Description
Programme Manager leading acquisitions, customer migrations and platform integrations for OrderYOYO’s restaurant online-ordering solutions. Coordinating technology, data, product and commercial teams across European markets.
Responsibilities:
- Lead technology integration and migration of acquired businesses from technical due diligence and integration planning through migration, stabilisation and legacy-platform retirement
- Own the integrated programme plan across engineering, product, data and customer-facing teams
- Protect restaurant continuity and track delivery costs and agreed benefits
- Coordinate dependencies with Finance, People, Commercial and other functional owners
- Own end-to-end programme plans covering scope, timelines, dependencies, budget forecasts and risks
- Lead workstream owners, agree priorities and capacity, run governance and escalate unresolved trade-offs to the CTPO
- Embed lessons learned into a repeatable migration and integration approach
- Inform due diligence through migration-complexity, product-gap, dependency, effort, cost and delivery-risk assessments
- Prepare integration plans and coordinate Day 1 access, environments, tooling and working practices
- Coordinate data migration and integration into data platforms and business systems
- Segment customers, lead platform gap analysis, recommend migration waves and sequencing, and coordinate testing and reconciliation
- Coordinate wave runbooks covering preparation, cutover, validation, rollback and support
- Lead go/no-go recommendations, own operational handover and plan controlled legacy retirement
- Align engineering, product, customer-facing and finance teams around one plan and timeline
- Establish and track business cases, migration and parallel-running costs, revenue at risk, savings and forecast cost to complete
- Verify realised benefits and report progress, customer experience and value delivered to the CTPO and leadership team
Requirements:
- 5+ years of programme management experience in a technology organisation, including at least 3 years leading platform migrations, customer migrations or post-acquisition integrations
- Demonstrated ownership of complex, customer-facing platform migrations, including readiness assessment, cutover, post-migration stabilisation and transition into normal operations
- Strong technical literacy, including APIs, data pipelines, CRM migrations, cutover plans and infrastructure decommissioning
- Experience segmenting large customer bases into migration waves, with detailed run books, rollback, hypercare and clear go or no-go criteria
- Commercial judgement to weigh feature-gap costs against revenue at risk and drive decisions
- Excellent stakeholder management across engineering, product, commercial and executive audiences
- Ability to secure commitments, resolve competing priorities and lead delivery without direct line-management authority
- Clear, concise written and verbal communication, including executive-level reporting
- Comfortable working across countries, cultures and time zones
- Experience in SaaS, restaurant technology, food ordering, payments or marketplaces
- Experience with data platform and CRM migrations
- Direct post-acquisition integration experience and running repeatable migration approaches across multiple programmes
- A recognised programme management qualification such as MSP, PRINCE2 or PgMP
Benefits:
- A senior role with direct visibility to the executive team and real influence on how OrderYOYO grows
- Ownership of the migration and integration capability from day one, with autonomy to shape how it works
- Opportunity to build the capability into a dedicated function and lead it as the portfolio expands
- Work across nine European markets alongside engineering, product, data and commercial teams
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