Project Manager
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Job Description
Project Manager leading client learning engagements from planning through invoicing. Managing teams, vendors, budgets, risks, and client satisfaction for Ardent Learning.
Responsibilities:
- Lead the full lifecycle of client engagements
- Oversee project design, development, and production to meet client specifications and deadlines
- Coordinate timely milestone handoffs internally and externally
- Provide proactive status updates to team members, management, and clients
- Hold internal and external status meetings
- Document and communicate meeting decisions and actions
- Follow Ardent’s project management standards and best practices
- Develop, maintain, and monitor progress reports, project plans, timelines, and budgets
- Develop detailed project plans to monitor and track progress
- Manage people and vendor resources for client engagements
- Rework plans and prioritize needs with the Resource Manager
- Support participating internal and external talent
- Develop purchase orders and track projects from purchase order through invoicing
- Obtain client feedback and manage edits and revisions
- Escalate changes affecting scope, time, cost, or quality
- Perform risk management to minimize project risks
- Strengthen client relationships and Ardent’s position as learning consultants
- Travel locally to and from client locations as needed
- Perform other duties as assigned
Requirements:
- Bachelor's degree or equivalent years of experience required
- 5+ years’ experience as a client-facing Project Manager
- Experience in the learning industry is a plus
- Experience with Smartsheet, Microsoft Project, or other project management tools
- Competency in Microsoft Word, Excel, and Outlook
- Proven ability to manage budgets
- Willingness to support clients across EST, CST, and PST time zones
- High competence in project and client services management
- Ability to handle flexibility and ambiguity in a client services environment
- Effective client communication, including confidence in difficult conversations
- Ability to manage project scope and changes through problem-solving, risk identification, issue management, and negotiation
- Demonstrated ability to launch new client engagements and projects
- Ability to report on project success criteria, metrics, milestones, risks, and issues
- Proven track record of successful project delivery and cross-functional work with internal and external teams
- Ability to balance detailed project work with the overall project picture
- Responsive verbal and written communication with a strong sense of urgency
- Experience communicating with customers in a client-facing role
Benefits:
- Fully remote work arrangement
- Contract-to-hire opportunity
- Equal opportunity employer committed to diversity and inclusion
- Opportunity to work with clients and vendors across multiple time zones
- Local travel support as needed
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