Project Manager
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Job Description
Project Manager leading cross-functional initiatives to improve patient experience and operational efficiency for a pharmacy care management company. This role drives projects focused on service levels and quality outcomes.
Responsibilities:
- Lead cross-functional projects focused on improving patient experience, service levels, and operational efficiency
- Define project scope, success metrics, and timelines aligned to service, quality, and cost objectives
- Manage end-to-end project lifecycle including planning, execution, and performance tracking
- Conduct root cause analyses on patient escalations and translate findings into structured improvement projects
- Develop and implement corrective action plans with measurable outcomes
- Coordinate stakeholders across clinical, technician, and operational teams to ensure alignment and execution
- Establish and monitor KPIs related to service, quality, and operational performance
- Drive continuous improvement initiatives across patient engagement processes
- Support development of standardized workflows, training approaches, and escalation handling processes
- Ensure effective communication of project outcomes, including insights and recommendations
- Track adoption and sustainability of implemented improvements
- Embody AnewHealth’s Core Values in all communications and interactions
Requirements:
- High school diploma/GED required
- Certified Pharmacy Technician preferred
- College degree preferred
- 5+ years of experience in patient engagement, call center operations, or healthcare service delivery
- Proven experience leading projects focused on service improvement or process optimization
- Experience in root cause analysis, KPI development, and performance management frameworks
Benefits:
- Medical/dental/vision
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
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