Project Manager
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Job Description
Professional Services Project Manager overseeing software implementations for clients at Routeware. Leading project teams to ensure successful go-live and customer satisfaction within the waste management sector.
Responsibilities:
- Lead customer implementation projects from kickoff through go-live, ensuring scope, timelines, and deliverables are met.
- Serve as the primary liaison between customers and Routeware’s internal teams, including Data Solutions, Product, Engineering, and Support.
- Develop and maintain detailed project plans, milestone schedules, risk registers, and contingency strategies.
- Lead project kickoff meetings, regular status calls, and executive check-ins, keeping all stakeholders informed and aligned.
- Drive accountability and visibility across internal project teams to ensure customer success.
- Proactively identify, communicate, and mitigate risks and blockers before they impact project timelines or customer experience.
- Maintain proactive, consistent communication with customers and internal stakeholders throughout the project lifecycle.
- Document and distribute clear meeting notes, action items, decisions, and status updates after every key touchpoint.
- Ensure customer feedback and insights are captured and surfaced to Product and Professional Services leadership.
- Manage smooth, well-documented handoffs to Customer Success and Support teams post go-live.
- Keep the go-live calendar, implementation tracker, and project documentation accurate and current at all times.
- Update internal systems and customer-facing records in real time, flagging upcoming milestones well ahead of schedule.
- Contribute to ongoing improvements in implementation processes, playbooks, and best practices.
Requirements:
- 3–5+ years of project management or implementation experience in SaaS, enterprise software, or technology services.
- Proven success delivering customer-facing software implementations with multiple stakeholders and competing priorities.
- Excellent communication and interpersonal skills — confident running meetings, delivering difficult updates, and building trust with customers at all levels.
- Strong organizational and time management skills; ability to manage multiple concurrent projects without dropping the ball.
- Solid understanding of project methodologies (Agile, Waterfall, or hybrid) and practical experience applying them.
- Comfort working cross-functionally with both technical and non-technical teams.
- Proficiency with project management tools (e.g., Asana, Jira, Smartsheet, or similar).
Benefits:
- Fle xible Working Hours
- Remote Opportunities
- Sick Pay
- On-site Parking
- Company Pension Program
- Generous Holiday Leave
- Volunteer Leave
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