Project Manager
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Job Description
Experienced Project Manager responsible for customer onboarding and project management in a learning solutions company. Leading team initiatives and strategies to achieve growth and success.
Responsibilities:
- Lead and manage the new customer onboarding experience and process
- Understand and document engagement requirements
- Meet with internal and external stakeholders to ensure goals and requirements of customer solutions and support needs are met
- Support new business initiatives
- Successfully manage the Totara configuration methodology along with documentation and testing
- Develop strong, trusted relationships with customers to drive NPS results
- Contribute ideas and approaches to growth strategies
Requirements:
- 5 plus years of experience managing customers in the learning or talent development market sector
- Knowledge of current talent development market trends
- Strong written & verbal communication skills
- Demonstrated ability to manage customer onboarding initiatives and teams including defining scope and budget, schedules, resources, and reporting
- Superior interpersonal skills
- Ability to perform as a leader, team member and individually
- Strong team building and collaborative skills
- Ability to lead in a fast paced and demanding environment
- Strong technical aptitude, organizational and presentation skills
- Proven flexibility and ability to contribute to customer success and organizational goals
Benefits:
- Enhanced Parental Leave
- Professional Development Opportunities
- Annual Wellbeing Allowance
- New Joiner home working set-up allowance
- Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve
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