Provider Capacity & Scheduling Specialist
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Job Description
Provider scheduling specialist optimizing templates, capacity, and availability for Blackbird Health’s pediatric mental health clinics. Improving patient access through accurate workflows and operational tracking.
Responsibilities:
- Manage provider templates, capacity, and availability across clinics
- Partner with clinical leaders to align provider schedules with contracts, patient demand, and business priorities
- Build and manage provider schedule templates and slot capacity in AthenaHealth
- Own provider availability workflows, including PTO requests, schedule freezes, and panel transitions
- Build initial schedules and ramp plans for onboarding providers
- Maintain operational trackers for caseloads, psychiatric re-evaluations, and system updates
- Identify and resolve schedule errors proactively
- Standardize and automate scheduling documentation to reduce administrative burden for managers
Requirements:
- 2+ years of experience in healthcare operations, provider scheduling, or care coordination
- Working knowledge of electronic health record (EHR) systems
- Strong proficiency in Google Sheets or Microsoft Excel
- Proven track record of managing detailed operational workflows with zero slip-ups
- Excellent communication and team collaboration skills
- Direct experience with AthenaHealth EHR (nice to have)
- Background in behavioral health or pediatric healthcare operations (nice to have)
Benefits:
- Medical, Dental & Vision coverage
- 401k (with a company match)
- Employer-paid life insurance coverage
- Generous paid time off
- Opportunities for career growth
- Diverse and experienced leadership team, supportive work culture
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