Provisioning Specialist
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Job Description
Provisioning Specialist processing Oracle Health access requests for the Department of Veterans Affairs. Supporting identity management, compliance, and operational workflows at Ibility.
Responsibilities:
- Receive, review, validate, and process user provisioning requests submitted through designated request management channels
- Validate user information and ensure required identifiers, including EDIPI, FedID, and SecID, are accurately captured and documented
- Review User Access Reports (UARs) and related system records to verify requested access does not already exist
- Submit service records and provisioning requests through Oracle Health eService and other authorized platforms
- Communicate request completion status, deficiencies, or required corrections to requesters and designated coordinators
- Process standard, ancillary, and special-case application provisioning requests in accordance with established procedures
- Maintain accurate request tracking information, including status updates, service record numbers, and resolution notes
- Monitor request queues and ensure timely processing in accordance with established service-level expectations
- Escalate processing issues, unresolved requests, or operational risks to leadership as appropriate
- Follow and maintain documented SOPs, work instructions, and provisioning guidelines for supported applications
- Identify process improvement opportunities and recommend enhancements to provisioning workflows and operational procedures
- Support knowledge-sharing initiatives and contribute to maintaining current operational documentation
- Ensure compliance with security, privacy, and access management policies throughout the provisioning lifecycle
- Partner with User Role Assignment Coordinators (URACs), system administrators, and requesters to resolve access-related issues
- Provide timely and professional customer service when addressing provisioning inquiries and deficiencies
- Follow up on incomplete requests and coordinate with stakeholders to obtain required approvals and documentation
- Maintain clear, accurate, and professional communications across all levels of the organization
- Support the Department of Veterans Affairs enterprise provisioning capability and Oracle Health (Cerner Millennium) and associated clinical applications
- Contribute to Ibility's operational excellence, continued growth, culture of innovation, and continuous improvement
Requirements:
- Experience supporting identity and access management (IAM), user provisioning, service desk, or comparable operational support functions
- Ability to learn and apply Oracle Health (Cerner Millennium) provisioning workflows or similar enterprise healthcare system access processes
- Strong attention to detail and accuracy when processing sensitive user identity and access information
- Experience performing data validation, data entry, and records review activities
- Proficiency with Microsoft Office applications, including Excel and Teams
- Strong verbal and written communication skills with the ability to collaborate across stakeholder groups
- Ability to work independently, manage competing priorities, and meet established deadlines
- Highly organized, dependable, and customer-focused professional with a positive, solutions-oriented mindset
- Ability to successfully pass a background investigation and obtain any required government clearance
- Associate's or Bachelor's degree, or equivalent combination of education and relevant professional experience
- Experience supporting Department of Veterans Affairs (VA) programs or other federal healthcare initiatives
- Experience with Oracle Health (Cerner Millennium), Oracle Health eService, or other enterprise healthcare platforms
- Familiarity with User Access Reports (UARs), User Role Assignment (URA) processes, and provisioning governance practices
- Experience processing ancillary application access requests, including healthcare or clinical support systems
- Experience developing or maintaining SOPs, work instructions, or operational documentation
- Experience in a help desk, service management, ticketing administration, or provisioning operations environment
- Four or more years of experience supporting identity and access management, provisioning operations, or healthcare IT support environments
Benefits:
- Health, Dental, and Vision Plans
- Short Term Disability / Long Term Disability / Life Insurance / Accidental Death and Dismemberment
- Health Savings Account
- Unlimited Paid Time Off
- 11 Federal Holidays Off
- 401k
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