Quality Control Analyst
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Job Description
Quality Control Analyst auditing mortgage subservicing operations at Dovenmuehle, a U.S. mortgage subservicing firm. Reconciling reports, validating findings, and supporting regulatory quality initiatives.
Responsibilities:
- Ensure servicing meets quality control standards in accordance with investor, insurer, regulatory, and bank requirements and guidelines
- Perform comprehensive quality control audits of loan subservicing operations
- Validate audit findings using predetermined templates and department goals
- Review and complete audit files and timelines
- Communicate discrepancies and work toward correcting illogical findings
- Perform reporting reconciliations
- Prepare, maintain, and provide weekly and monthly quality reports
- Assist with planning, testing, and reporting for departmental quality initiatives
- Build and maintain constructive working relationships with employees
- Learn new skills and expand job knowledge through assigned learning programs
- Prepare department information to perform accurate audits
- Maintain and update assigned audits
- Maintain comprehensive knowledge of department policies and procedures
- Identify process improvement opportunities
- Assess and interact with vendors
- Complete annual regulatory compliance training
- Perform other related duties as assigned
Requirements:
- High School diploma or equivalent
- 1+ years of Mortgage Servicing or similar experience
- Experience with creating or implementing quality monitoring procedures
- Experience performing root cause analyses
- Proficiency with Microsoft applications, database analysis, and query software
- Strong analytical and problem-solving skills
- Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
- Effective verbal and written communication skills, including explaining complex matters clearly and concisely
- Working knowledge of mortgage servicing processes and applicable regulations (preferred)
- Experience with MSP (preferred)
Benefits:
- Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program
- Employer-paid Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) plan with company match
- Paid vacation, sick, personal days, and holidays
- Work-from-home option in a quiet, designated space free from distractions and noise
- Reasonable accommodations for qualified disabilities
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