Quality Control Coordinator
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Job Description
Remote Quality Control Coordinator overseeing reverse mortgage and HELOC audits for Longbridge, a senior home-equity solutions provider. Ensuring HUD, investor, and regulatory compliance across pre- and post-closing processes.
Responsibilities:
- Conduct ongoing quality control for reverse mortgage (HECM and Proprietary) and HELOC pipelines
- Ensure adherence to HUD, investor, federal, state, and regulatory requirements
- Manage pre- and post-closing QC processes
- Manage post-closing loan selection and file delivery for review
- Track service level agreements and communicate findings to appropriate parties
- Mitigate findings with the QC provider
- Identify loans requiring FHA Self-report
- Identify compliance risks and concerns and report them to Management
- Analyze QC results to determine trends and develop process enhancements with Operations Management
- Summarize and log pre- and post-closing audit findings and create monthly reports
- Communicate audit findings and remediation to management
- Manage external programs and vendors used for quality control tasks
- Communicate alerts and underwriting-guideline updates to the QC vendor
- Select loans for pre-funding QC audits after final underwriting approval and before closing
- Issue Operations clearance to close
- Support Operations in addressing patterns of deficiencies discovered during QC
- Perform other compliance-related and assigned duties
Requirements:
- Minimum 3 years of industry experience in quality control, underwriting, or equivalent
- FHA/reverse mortgage experience is required
- Strong understanding of mortgage lending regulatory compliance, including TILA, RESPA, Reg B, and Reg C
- Ability to exercise independent judgment and use problem-solving skills
- Ability to handle multiple tasks and prioritize workloads to meet deadlines
- Ability to work independently with exceptional attention to detail
- Excellent communication skills and professional interaction with internal and external customers
- Detail-oriented and highly motivated to work in a fast-paced environment
- Proficient computer skills in Word, Excel, Outlook, and SharePoint
- Must reside in an eligible state; Longbridge is unable to hire candidates residing in MA, CT, or NH
Benefits:
- Grow With Us – top-notch training and clear career paths
- Team-building events
- Friendly competitions
- Open communication and collaboration culture
- Medical, dental, and vision plans
- HSA and FSA
- Generous paid time off
- Paid holidays
- Company-paid life insurance
- Competitive 401(k) match
- Voluntary products and discounts
- Bonus eligibility
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