Quality Control Lead – Detainee Transport Operations
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Job Description
Quality Control Lead auditing detainee transport operations for GardaWorld Federal Services across Texas. Enforcing federal, PBNDS, DOT, and contractual compliance through inspections and corrective actions.
Responsibilities:
- Establish, monitor, and enforce compliance standards for secure detainee transport operations across Texas, with limited operations extending into New Mexico and Oklahoma
- Conduct routine and unannounced quality control audits of transport routes, vehicle fleets, holding facilities, and field personnel
- Monitor adherence to federal detainee transport standards, ICE/PBNDS requirements, Department of Transportation motor carrier regulations, and state security mandates
- Audit fleet maintenance logs, vehicle safety inspection checklists, driver logbooks, and equipment standards
- Identify operational deficiencies and investigate non-compliance incidents
- Develop, track, and implement Corrective Action Plans to prevent recurrence
- Review and refine operational SOPs, detainee custody protocols, and security guard procedures
- Generate monthly quality reports, audit findings summaries, and compliance performance metrics for leadership and government contracting officers
- Collaborate with operational supervisors to train personnel on compliance standards, security protocols, and continuous quality improvement methodologies
- Serve as lead point of contact during government compliance reviews, inspections, and external quality audits
Requirements:
- Minimum of 3–5 years of experience in quality control, quality assurance, or compliance auditing within secure transport, law enforcement, corrections, or similar government contracting environments
- Preferred associate’s or bachelor’s degree in Quality Management, Criminal Justice, Business Administration, or a related field (or equivalent combination of training and quality assurance experience)
- Deep understanding of federal government contracting compliance, detainee transport standards, PBNDS standards, and DOT fleet safety regulations
- Ability to create compliance checklists, perform root cause analysis, write technical audit reports, and manage corrective action tracking systems
- Must pass a rigorous federal background investigation and obtain/maintain required security clearance
- Valid driver's license with a clean driving record
- Willingness to travel up to 50% across Texas, New Mexico, and Oklahoma for field audits
- Exceptional attention to detail, strong analytical capabilities, and professional written/verbal communication skills
- Ability to work in extreme cold or hot weather, fumes or airborne particles, toxic or caustic chemicals, and loud noise
- Ability to remain stationary, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach
- Ability to use carts, dollies, and other gear to move items
- Ability to occasionally lift and/or move up to 49 pounds
Benefits:
- Remote/teleworking arrangement
- Full-time exempt/salaried position
- Equal employment opportunity and affirmative action workplace
- Disability or special-needs accommodation available
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