Quality Manager, ISO, CMMI
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Job Description
Quality Manager owning ISO/CMMI audits, documentation, and continuous improvement for SHR Consulting Group, a defense and federal technology integrator. Maintaining certification readiness and corrective actions.
Responsibilities:
- Serve as the primary point of accountability for ISO, CMMI, and applicable quality/compliance audits and assessments
- Own the audit lifecycle from planning and preparation through completion, corrective actions, and closure
- Develop and maintain annual audit schedules and readiness plans
- Coordinate with auditors, assessors, certification bodies, process owners, and stakeholders
- Ensure documentation and objective evidence are complete, accurate, current, approved, and available
- Facilitate audit activities, including meetings, interviews, evidence requests, and submissions
- Track audit findings, observations, nonconformities, opportunities for improvement, and corrective actions through closure
- Maintain audit records and report audit readiness, findings, corrective actions, and compliance status to management
- Maintain and continuously improve the Quality Management System and related management systems
- Support compliance with ISO 9001, ISO/IEC 20000-1, ISO/IEC 27001, and applicable CMMI practices
- Conduct compliance and readiness reviews and identify gaps
- Maintain controlled policies, procedures, work instructions, templates, forms, plans, and organizational documentation
- Manage document versioning, approvals, revision histories, effective dates, review cycles, and archival requirements
- Manage preparation for ISO certification, recertification, surveillance audits, and CMMI appraisals
- Assist departments with repeatable processes aligned with ISO, CMMI, contractual, and company requirements
- Lead or support root-cause analysis and corrective and preventive actions
- Develop quality metrics, dashboards, and reports
- Provide employee awareness and training on quality procedures, document control, ISO requirements, CMMI practices, and audit readiness
- Coordinate with HR, Operations, IT, Security, Finance, Contracts, and project teams on compliance documentation
- Support additional quality, compliance, certification, and operational initiatives
Requirements:
- 2–5 years of experience in corporate quality assurance, compliance, document control, audit management, or a related function
- Working knowledge of ISO 9001:2015 and quality management systems
- Experience with ISO/IEC 20000-1:2018 and/or ISO/IEC 27001:2022 strongly preferred
- Knowledge of CMMI frameworks, practices, assessments, or appraisals preferred
- Demonstrated experience preparing for and coordinating internal and external audits, certification audits, surveillance audits, or recertification audits
- Experience managing audit evidence, findings, corrective actions, and closure activities
- Experience maintaining controlled documents, revision histories, approvals, records, and audit evidence
- Strong proficiency with Microsoft Office applications and document-management/collaboration platforms such as SharePoint
- Strong written communication, proofreading, organizational, analytical, and records-management skills
- Experience supporting a government contractor, federal contractor, technology company, or other regulated organization preferred
- Experience serving as an audit coordinator, audit lead, or primary organizational point of contact during external audits preferred
- ISO Internal Auditor, Lead Auditor, CMMI, quality management, or related certification is a plus
- Familiarity with corrective action management, root-cause analysis, risk management, and continuous improvement
- Familiarity with federal cybersecurity and compliance frameworks such as NIST, CMMC, or RMF is beneficial
- Bachelor’s degree in Business Administration, Quality Management, Information Technology, Cybersecurity, or a related field preferred; equivalent professional experience may be considered
- U.S. Citizenship
Benefits:
- Competitive salary commensurate with experience and clearance level
- Comprehensive medical, dental, and vision coverage
- 401(k) with company contribution
- Paid time off
- Eleven federal holidays
- Certification reimbursement and training support
- Life and disability insurance
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