Quality Manager
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Job Description
Quality Manager improving audits, compliance and care outcomes at Rethink Mental Illness, a national mental health charity. Supporting services across England through data-led continuous improvement.
Responsibilities:
- Analyse performance and quality data to identify trends, risks and opportunities for improvement
- Deliver remote and on-site quality and health & safety audits
- Support services to complete audit action plans and embed sustainable improvements
- Report audit findings, key themes and recommendations to stakeholders across the organisation
- Work with operational teams to strengthen compliance with legislation, regulation and best practice
- Support services in preparing for CQC and other external inspections
- Contribute to the development of audit methodologies and quality frameworks
- Promote effective risk management and monitor quality-related concerns
- Work collaboratively with colleagues, commissioners and external partners to drive service improvement
- Provide expert advice on quality, compliance and health & safety matters across Rethink Mental Illness
Requirements:
- Experience in a quality management, compliance, assurance or similar role
- NEBOSH General Certificate or NVQ Level 3 (or above) in Health & Safety
- Knowledge of health and social care legislation, including the Health and Social Care Act 2008 and Health & Safety at Work Act 1974
- Experience using data to identify performance issues and drive improvement
- Strong analytical and problem-solving skills
- Experience supporting business improvement initiatives
- Excellent communication and stakeholder management skills
- Good Microsoft Office skills
- Ability to work independently and manage priorities
- Ability to travel nationally when required
- Enhanced DBS with Adults
- Degree, professional diploma or recognised management qualification (desirable)
- Qualification in Quality, Change Management or Project Management (desirable)
- Experience working within the voluntary sector (desirable)
Benefits:
- Permanent, full-time employment (35 hours per week)
- Home-based working
- Travel to services across England
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