RCM Implementation Specialist
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Job Description
Revenue Cycle Implementation Specialist responsible for onboarding clients to RCM platform and ensuring successful configuration. Leading client engagements, training sessions, and providing implementation support.
Responsibilities:
- Lead end-to-end client onboarding for new RCM platform deployments, from kickoff through go-live and early stabilization
- Develop and maintain implementation project plans, timelines, and milestone trackers
- Configure client accounts, workflow settings, and system preferences based on practice type and specialty
- Conduct training sessions (virtual and on-site) for clinical and administrative staff on RCM platform features and billing workflows
- Serve as the primary client contact during implementation, managing expectations and escalating issues as needed
- Coordinate with internal teams (product, support, coding, credentialing) to resolve client-specific setup requirements
- Assist clients in mapping existing workflows to platform capabilities
- Maintain accurate project documentation, meeting notes, and client-facing resources in project management and CRM tools
- Contribute to the development of onboarding templates, training guides, and SOPs
- Track implementation metrics and flag risks or timeline delays to management proactively
- Assist RCM consulting team with gathering data requests and creating deliverables for data assessments
Requirements:
- Bachelor's degree in business administration, Human Resources, or related field preferred
- Minimum of 3-5 years’ experience in healthcare revenue cycle, medical billing, or practice management
- 3+ years of experience in client-facing implementation, onboarding, or training role
- Working knowledge of RCM fundamentals: CPT/ICD-10 coding basics, claim lifecycle, ERA/EOB processing, and denial management
Benefits:
- Remote work
- Professional development opportunities
- Onboarding and training support
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