Records Evaluator I
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Job Description
Records Evaluator assessing student records and transfer credits for National University. Preparing degree audits and advising reports for its online and campus education programs.
Responsibilities:
- Analyze and assess student academic and non-collegiate records for accurate transfer-credit evaluation
- Determine admission eligibility and course-of-study requirements for degree, certificate, and credential programs
- Evaluate undergraduate and graduate coursework from foreign and domestic institutions, military training, examinations, and other non-traditional sources
- Run SOAR audits and manually update Academic Advisement Reports to account for transfer credit
- Prepare timely Academic Advisement Reports and update applicable system records
- Enter and update course equivalencies in the Transfer Equivalency System (TES)
- Review and correct transcript-processing information and student academic records
- Review student files for scholarship eligibility
- Interpret and explain degree requirements, academic policies, and procedures
- Resolve student transfer-credit concerns and develop solutions for exceptional cases
- Communicate with students, advisors, faculty, Campus Directors, and university departments regarding evaluations and policies
- Perform re-evaluations after degree-objective or credit changes
- Prepare estimates, pre-evaluations, and course equivalencies for academic stakeholders and committees
- Process concurrent enrollment requests, Student Agreements, challenge/credit-by-exam requests, course waivers, program changes, and plan changes
- Review academic advisement reports and verify bachelor conferral dates and GPA requirements for graduate evaluations
- Assist Registrar’s Office departments with course substitutions, equivalencies, degree audits, and transcript verification
- Participate in department and special projects; perform other assigned duties
Requirements:
- Minimum of one (1) year of record keeping, customer service, or related experience required
- Experience in higher education preferred
- Experience working in a technology-driven enterprise preferred
- All skills, abilities and education will be considered for minimum qualifications
- Strong organizational and multitasking abilities
- Excellent interpersonal, oral, and written communication skills
- Ability to think critically and solve complex problems
- Ability to make subjective and professional assessments and accurately interpret records against criteria
- Strong attention to detail and follow-through
- Knowledge of academic and business practices in an online environment
- Knowledge of University policies and procedures, including policy updates
- Strong customer service skills
- Ability to manage conflict with student concerns or escalations
- Ability to remain solution-focused while following University policies and federal regulations
- Ability to multitask and prioritize
- Ability to use email and other technology-based communication media
- Ability to maintain confidentiality and consistently display integrity
- Proficient with Microsoft Word and other Microsoft Office applications
Benefits:
- Comprehensive well-being benefits for you and your family
- Total rewards package
- Remote work arrangement
- No travel required
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