Referral Sales Specialist
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Job Description
Referral Sales Specialist growing Modivcare’s healthcare transportation referral relationships. Managing account communications, CRM records, referrals, and territory activation growth.
Responsibilities:
- Partners with management to grow assigned territory new activation dollars.
- Handles daily phone and email communication for Territory Managers, clients, and accounts.
- Identifies the needs and preferences of accounts and documents information in CRM.
- Reaches out to Case Managers to confirm client information.
- Manages incoming phone calls by responding to requests and assisting with inquiries.
- Works with management to build and grow a sales-oriented culture.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and/or escalating unresolved issues.
- Records details of calls and messages utilizing CRM.
- Maintains access to and security of highly sensitive materials.
- Refers client complaints to appropriate persons.
- Maintains protocol information supplied from reference materials, memos, and training sessions.
- Maintains project productivity and quality goals.
- Participates in other projects or duties as assigned.
- May require occasional business travel.
Requirements:
- Bachelor's Degree a plus.
- Zero (0) plus years of experience.
- Or equivalent combination of education and/or experience.
- Ability to work flexible hours and overtime when needed.
- Self-motivation and the ability to work independently and with teams.
- Proficient in the use of Word, Excel, Outlook, and PowerPoint.
- Excellent oral and written communication skills.
- Proficient in managing multiple tasks at the same time.
- Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.
Benefits:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post-Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
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