Regional Account Manager – Midwest
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Job Description
Regional Account Manager growing merchant financing partnerships for Koalafi’s lease-to-own platform. Managing field relationships, training retailers, resolving issues, and increasing funding volume.
Responsibilities:
- Drive funding volume growth through effective management of existing merchant partnerships
- Oversee day-to-day interactions with merchants and ensure exceptional service
- Identify opportunities to expand business at the store level
- Conduct regular visits to merchant locations within the territory
- Serve as the main point of contact for assigned stores
- Resolve operational concerns raised by merchant partners
- Track and report KPIs and provide performance updates
- Lead onboarding for new merchant partnerships with the National Account Manager
- Provide group and one-on-one training on products, services, and processes
- Identify and communicate store-level growth opportunities
- Develop and execute strategic territory plans covering marketing initiatives, system integrations, risk management, and store coverage
Requirements:
- 3+ years proven experience in account management or a similar role
- Strong communication and interpersonal skills
- Ability to analyze metrics and drive actionable insights
- Problem-solving aptitude and ability to resolve conflicts quickly
- Experience in a customer-facing role, ideally in the retail or service sector
- Willingness to travel regularly
- Valid Drivers' License is required
Benefits:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
- Uncapped commission
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