Regional Openings & Conversions Project Lead
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Job Description
Hyatt project lead managing hotel openings, conversions, and transitions across the Americas. Coordinating owners, operators, timelines, readiness, and on-site opening support.
Responsibilities:
- Oversee the complete project management lifecycle for hotel openings, conversions, managed-to-franchise transitions, and de-flags
- Ensure operational and commercial readiness from initial execution through hotel opening
- Act as the primary point of contact for owners, developers, operators, and internal Hyatt stakeholders throughout the pre-opening period
- Build and maintain long-term relationships with owners and operators, focusing on repeat business and future growth opportunities
- Develop, implement, and communicate comprehensive pre-opening plans
- Establish key milestones, manage interdependencies, and coordinate cross-functional workstreams
- Deliver on-site training and guidance during opening week
- Provide operational guidance during pre-opening and transition phases
- Ensure alignment with brand standards and readiness requirements
- Monitor project progress and readiness
- Make recommendations on timelines, opening readiness, and mitigation strategies
- Escalate risks or issues requiring senior-level decisions
- Identify and mitigate risks, resolve issues, and drive execution within governance frameworks
- Manage an average portfolio of approximately 17 active projects and approximately 12 additional projects in design
Requirements:
- Minimum of 10 years of progressive management experience in hotel operations or related disciplines, with a proven track record of successful project delivery
- Demonstrated experience managing complex, multi-stakeholder initiatives with a strong emphasis on owner and operator relationships
- Experience directly overseeing and managing owners’ and operators’ expectations at the property level or in a regional or corporate function
- Certification in Hospitality or a related field preferred
- Professional certification in Project Management preferred
- Proficiency in Microsoft Office
- Familiarity with Hyatt operational systems and ability to learn new applications quickly
- Advanced project management, planning, and execution skills across multiple concurrent initiatives
- Strong communication, influence, and stakeholder-management capabilities
- Ability to synthesize inputs, identify risks, and translate insights into actionable plans
- Self-starter and ability to work remotely
- Strong organizational skills and ability to communicate effectively, including holding difficult conversations with owners and operators
- High level of organization, time management, and adaptability in a fast-paced environment
- Ability to travel regularly to support projects across the Americas, approximately 50%
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness center
- Global family assistance policy with paid time off following the birth or adoption of a child
- Financial assistance for adoption
- Paid Time Off
- Medical insurance
- Dental insurance
- Vision insurance
- 401K with company match
- Annual incentive plan
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