Regional Operations Manager – Detainee Transport Operations
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Job Description
Regional operations manager overseeing GardaWorld Federal Services’ government-contract detainee transportation across Texas. Leading dispersed teams, staffing, compliance, safety, security, and field operations.
Responsibilities:
- Provide day-to-day operational leadership for the assigned geographic region and transportation locations
- Oversee detainee transportation operations across multiple facilities, routes, and operational locations
- Ensure compliance with government contract requirements, company policies, safety standards, operating procedures, and detainee custody and security protocols
- Lead transportation officers, supervisors, and support personnel
- Monitor staffing, scheduling, workforce coverage, attendance, vacancies, turnover, and operational readiness
- Monitor transportation schedules, assignments, routes, vehicle availability, and operational changes
- Conduct site visits to evaluate performance, employee readiness, safety, security, and compliance
- Monitor performance metrics and operational data; identify trends, deficiencies, and improvement opportunities
- Investigate operational issues, employee concerns, security incidents, vehicle incidents, complaints, and other events
- Develop and implement corrective action plans
- Conduct or support inspections, quality-control reviews, audits, and compliance assessments
- Maintain relationships with CORs, facility leadership, law enforcement partners, and government stakeholders
- Serve as field-level liaison between government representatives and Program Management
- Coordinate with Fleet, Training, Human Resources, and administrative teams
- Support recruitment, onboarding, training, credentialing, and qualification efforts
- Support emergency and contingency operations, including breakdowns, accidents, staffing shortages, security incidents, and medical emergencies
- Prepare regional reports, staffing updates, incident summaries, performance metrics, and required documentation
- Conduct meetings with regional supervisors and field leadership
- Communicate and implement program changes, policy updates, government requirements, and operational directives
- Assist Program Management with contract start-up, transition, expansion, staffing increases, and new operational requirements
- Travel extensively throughout Texas and periodically to New Mexico and Oklahoma
Requirements:
- Minimum of 5 years of progressive operations management experience within transportation, detention, corrections, law enforcement, security, logistics, or government contracting
- Experience managing multiple locations, facilities, teams, or geographically dispersed operations
- Experience directly supervising managers, supervisors, or other operational personnel
- Strong knowledge of detainee transportation operations, detention security procedures, and secure transportation protocols
- Familiarity with applicable federal, state, and local regulations governing detainee transportation, detention operations, transportation safety, and security
- Experience managing staffing, scheduling, workforce performance, and operational coverage across multiple locations
- Experience conducting operational inspections, quality-control reviews, audits, or compliance assessments
- Experience investigating operational incidents and implementing corrective actions
- Experience monitoring operational performance metrics and using data to improve service delivery
- Understanding of employee performance management, attendance management, coaching, and progressive corrective action
- Strong organizational, written and verbal communication, problem-solving, and decision-making skills
- Ability to work independently and coordinate with Program Management, Fleet, Training, Human Resources, and Administrative teams
- Ability and willingness to travel extensively throughout Texas, with periodic travel to New Mexico and Oklahoma
- Ability to work flexible hours and respond to operational emergencies outside normal business hours when required
- Must successfully complete required government background investigations, suitability requirements, and contract-mandated screening
- Must possess a valid driver's license and meet applicable company and government requirements
- Preferred Bachelor's degree in Business Administration, Operations Management, Criminal Justice, Transportation, Logistics, Public Administration, or a related field; equivalent relevant experience may be considered
- Preferred experience working with government contracts, government customers, CORs, government officials, facility administrators, or other government stakeholders
- Must be able to work in environments involving extreme temperatures, fumes, airborne particles, toxic or caustic chemicals, and loud noise
- Must be able to remain stationary, stand, push, pull, climb, kneel, crawl, balance, squat, bend, reach, use carts and dollies, and occasionally lift or move up to 49 pounds
Benefits:
- Extensive travel throughout assigned areas of Texas, with periodic travel to New Mexico and Oklahoma
- Flexible hours and availability for operational emergencies outside normal business hours
- Equal employment opportunity and affirmative action workplace
- Disability or special-needs accommodation support
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