Registered Nurse, Triage Call Agent
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Job Description
Registered Nurse providing consultation and triage support for patients in a fully remote setting at Intermountain Health. Ensuring excellent service by addressing health inquiries and needs via multiple communication methods.
Responsibilities:
- Ensure a superior customer service experience for all who interact with the Call Center
- Provide consultation, education, and strategic guidance related to patient questions
- Triage, assess, educate, and refer within the nurse call function
- Outbound calls for patients discharged from a hospital, emergency department or outpatient surgical center
- Maintain sensitive, confidential information
- Document all calls and charts as appropriate
Requirements:
- Current RN Licensure in the state of practice
- Basic Life Support certification (BLS) for healthcare providers
- Five years of clinical experience
- Exceptional verbal and written communication skills
- Strong ability for conceptual thinking, problem resolution and planning
- Intermediate knowledge and skill of word processing software
- Bachelor's degree in Nursing (BSN) preferred
- Seven years of Clinical Experience in direct patient care preferred
- Experience with Patient Education
- Experience in triage clinical area preferred
- Spanish or second language preferred
Benefits:
- Health insurance
- Generous benefits package covering wellness programs
- Professional development opportunities
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