Renewals Account Manager
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Job Description
Renewal Account Manager focused on customer engagement and renewal processes in Life Sciences and Healthcare at Clarivate. Proactively identify opportunities to drive renewal sales in a remote capacity.
Responsibilities:
- Engage proactively with customers to identify opportunities, understand needs, and deliver responsive, solution-oriented support
- Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales and initiatives
- Execute defined renewal and retention strategies, contributing to broader comprehensive sales plans
- Develop and maintain knowledge of current products, offerings and market trends to support sales effectiveness
- Provide regular and consistent updates and insights on renewal opportunities and deliver accurate forecasts to leadership
- Effectively utilize sales tools and systems to manage pipelines and drive successful outcomes
Requirements:
- Bachelor's degree OR equivalent work experience
- 5+ years’ related experience in sales or customer service
- 3+ years of experience working with Excel
- Salesforce experience, or proficiency with comparable CRM platforms
- Renewals Account Manager experience
- Consultative selling and strategic account management skills
- Prior background in academia/government customer-facing roles
Benefits:
- Equal employment opportunities for all qualified persons
- Remote position with flexibility to adjust to various global time zones
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