Representante de Servicio al Cliente, Portugués y Español
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Job Description
Customer Support Representative providing exceptional service in Portuguese and Spanish. Handling customer inquiries via email and phone while ensuring satisfaction and problem resolution.
Responsibilities:
- Soporte de atención al cliente por correo electrónico de primera línea: contacto directo con el usuario final.
- Apoyar las consultas de los clientes con un enfoque empático.
- Teléfono: recibir consultas telefónicas de clientes a nivel internacional. Asegurar que las necesidades del cliente sean satisfechas a través de un servicio de alta calidad y pensamiento lógico.
- Correo electrónico: uso de un sistema interno de tickets para organizar y responder a las consultas entrantes de los clientes por correo electrónico.
- Investigar posibles problemas y escalarlos utilizando detalles claros y precisos.
- Cumplir con los acuerdos de nivel de servicio (SLAs) de la empresa y del cliente para alcanzar los niveles de servicio contratados.
- Colaborar con todos los departamentos principales de la empresa para ayudar a tus clientes a obtener la atención que necesitan.
Requirements:
- Excelentes habilidades de comunicación.
- Dominio del Portugúes B2.
- Dominio del Español C2.
- Empatía y paciencia.
- Habilidades para resolver problemas.
- Gestión del tiempo.
- Conocimientos informáticos.
- Trabajo en equipo y colaboración.
- Adaptabilidad y flexibilidad.
- Habilidades multilingües.
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