Retail Area Manager
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Job Description
Retail Area Manager leading Tesco Travel Money foreign-exchange bureaus across South West England. Driving profitability, customer service, compliance, and multi-site colleague development.
Responsibilities:
- Lead and inspire Bureau Managers and Travel Service Partners across the South West and West Country
- Manage and coach Bureau Managers to drive performance, recruitment and colleague development
- Manage costs, expenses and resource profiling across the area
- Ensure colleagues comply with health and safety, operational training, procedures and standards
- Support expansion of the Travel Money network through new bureau implementation and existing bureau upgrades
- Drive product launches and in-store promotions and campaigns
- Manage communication for store colleagues and Bureau Managers
- Execute business plans designed by the Divisional Manager
- Maintain ownership of area-specific plans supporting strategy delivery
- Use data to prioritize interventions, improve business performance and optimize margins, including discount management
- Build and maintain relationships with Head of Retail, Divisional Manager, Tesco store managers and internal support functions
- Foster collaboration across stakeholders to support commercial and operational objectives
- Own budgets, revenue performance and operational efficiency
Requirements:
- Experience managing multi-site retail or service operations, driving profitability, growth and operational efficiency
- Proven ability to lead, coach and develop teams, including succession planning and performance management
- Confident, decisive communication style and ability to motivate a team
- Experience leading a team across multiple sites and achieving results
- Willingness to learn, be hands-on and manage teams remotely
- Strong record of performance delivery through increased customer service sales and cost management
- Background in a customer-facing environment
- Excellent planning, organizational and decision-making skills
- Operational capabilities
- In-depth understanding of compliance and risk in a retail and financial services environment
- Ability to analyse complex reports and place actions accordingly
- UK Driving License
- Capability to travel across the assigned area, with frequent travel required for business meetings and site visits outside the designated area
Benefits:
- Company pension scheme
- Flexible benefits package including critical illness, dental insurance, and private medical insurance
- Cycle to Work Scheme
- Employee wellness programme offering wellbeing and financial advice
- Employee discounts provided by Bravo Benefit
- 25 days holiday (pro-rata)
- Bank holidays
- Opportunity to gain more holiday days with tenure
- Option to buy additional holiday days
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