Retention Analyst
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Job Description
Analista de Retenção atendendo clientes Unifique e revertendo cancelamentos. Ofertando planos, solucionando demandas e apoiando configurações básicas de telecomunicações.
Responsibilities:
- Handle cancellation requests by resolving issues and retaining customers
- Assess technical feasibility, offer plans, and close sales to prevent cancellations
- Review customer account information, payments, plans, and service history
- Activate or deactivate plans and generate charges on customer accounts
- Open, record, forward, and close service tickets in the system
- Analyze connection and call logs to assist in resolving customer service cases
- Record tasks and complete internal spreadsheets
- Access customer routers and perform basic configurations to resolve simple technical issues
Requirements:
- Strong communication, organizational, and accountability skills
- Innovative mindset
- Proficiency in Microsoft Office
- Completed or ongoing higher education in Business Administration, Communications, Sales, or related fields
- Position available for people with disabilities
- Training schedule: Monday through Friday, from 8:00 a.m. to 12:00 p.m. and from 1:12 p.m. to 6:00 p.m.
- After training: Monday through Friday, from 12:00 p.m. to 5:00 p.m. and from 6:00 p.m. to 9:00 p.m., and Saturdays from 8:00 a.m. to 12:00 p.m.
Benefits:
- Health insurance
- Dental insurance
- Pharmacy benefit
- Life insurance
- Transportation allowance
- Meal allowance
- Education assistance
- Complimentary internet service
- School supplies allowance
- New parent assistance
- Unifique Rewards Program – profit-sharing bonus (PPR)
- Five-year service award
- Psychological support
- Childcare assistance
- Assistance for children with disabilities
- Birthday gift
- Uniforms and equipment
- Partner discounts and benefits
- Discounts on Unifique services
- Possibility of working from home
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