Rev Cycle & Systems Analyst
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Job Description
Epic Revenue Cycle System & Support Analyst responsible for managing Epic-related system support requests and optimizing workflows. Collaborating with teams to enhance revenue cycle processes in healthcare.
Responsibilities:
- Serve as the primary point of contact for Revenue Cycle Epic-related issues, enhancements, and improvement opportunities
- Submit and manage Epic support tickets and enhancement requests with the Digital Health & Technology team, tracking progress and communicating updates to stakeholders
- Collaborate with operational leaders and end-users to identify gaps in workflows and recommend Epic system solutions
- Lead or support projects involving Epic system configuration, testing, validation, and go-live implementation
- Monitor and analyze system performance and data trends to ensure optimal functionality and identify areas for improvement
- Stay informed on Epic upgrades, new functionality, and best practices; assess their potential impact on Revenue Cycle operations
- Participate in governance processes related to Epic system changes and change control
- Develop and maintain documentation related to workflows, configurations, and system enhancements
- Provide education or training to operational teams regarding system changes or new functionalities
- Partner with IT, compliance, finance, clinical teams, and other stakeholders to ensure alignment and system integrity
Requirements:
- 3 - 5 years of job related experience
- Experience with Epic systems required; certification(s) in relevant Epic modules preferred
- Strong understanding of healthcare billing, registration, scheduling, and denial management workflows
- Proficiency with Epic revenue cycle modules and system navigation
- Excellent problem-solving, analytical, and organizational skills
- Strong interpersonal communication and stakeholder management abilities
- Ability to work independently, manage multiple priorities, and drive projects to completion
- Knowledge of change control and system governance processes is a plus
- Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field required
Benefits:
- Health insurance
- Professional development opportunities
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