Revenue Analytics and Insights Manager
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Job Description
Senior Revenue Analytics Manager developing analytics capabilities to drive customer retention and revenue expansion at EverHealth. Collaborating with the CX organization and leveraging AI tools for insights and operational efficiency.
Responsibilities:
- The Revenue Analytics Manager is a senior individual contributor and people leader within EverHealth's Revenue Operations function.
- This role sits at the intersection of customer intelligence and commercial insight and is responsible for building and running the analytics capability that helps EverHealth retain customers, expand revenue, and make smarter go-to-market decisions.
- Reporting directly to the VP of Revenue Operations with a dotted-line relationship to the VP of CX, this manager will spend approximately 70% of their time as the embedded analytics partner for existing customers working closely with the CX organization and Account Managers, analyzing and creating insights across the full post-sale lifecycle, including Onboarding, Customer Success, and Support Operations.
- Build and operate churn signal models that surface at-risk accounts ahead of renewal conversations.
- Proactively identify opportunities to improve efficiency, retention, and customer experience.
- Develop and maintain post-sale performance reporting (onboarding completion, time-to-value, SLA compliance, CS coverage ratios, Expansion and product penetration ratios).
Requirements:
- 5+ years in analytics, business intelligence, or revenue/customer analytics — ideally in a B2B SaaS or health-tech environment
- Demonstrated experience building customer health models, churn frameworks, or retention analytics in a post-sale context
- Demonstrated impact improving operational metrics, time to value, NPS, forecasting accuracy, and VoC programs.
- Demonstrated experience using AI tools in a professional analytics context.
- Experience with CRM platforms (Salesforce preferred) and BI tools (e.g., Tableau, Looker, Metabase, or similar)
- Proven ability to translate ambiguous business questions into structured analytical approaches
- Comfortable presenting to senior leaders — communicates findings with a point of view, not just data
- Proactive, opinionated, and focused on driving measurable outcomes
- Strong systems thinking approach with ability to connect disparate processes and tools
- Excellent project management skills with attention to detail
- 1+ year of people management or mentoring experience
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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