Revenue Cycle Program Manager
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Job Description
Revenue Cycle Program Manager leading strategic programs for Digitech, a cloud-based EMS billing and business intelligence provider. Improving revenue-cycle efficiency, compliance, and performance across distributed operations.
Responsibilities:
- Lead strategic programs and projects that drive operational efficiency, cost reduction, and performance improvement across Billing Services
- Partner with the COO and Billing Services leadership team to translate strategic priorities into structured programs with clear scope, milestones, owners, and measurable outcomes
- Build and maintain program roadmaps, project plans, status reporting, risk and issue logs, and executive-level dashboards
- Establish governance routines, recurring business reviews, performance scorecards, and corrective action plans
- Analyze workflows, staffing models, and productivity data to identify automation, standardization, and process improvement opportunities
- Develop business cases, cost/benefit analyses, and return on investment models for strategic initiatives
- Partner with Operations, Development, IT/Product, Compliance, Finance, HR, and Training to resource, sequence, and deliver programs
- Ensure processes meet federal, state, and payer regulatory requirements, including HIPAA, PHI handling, and data security standards
- Define and document SOPs, workflow documentation, and training materials
- Track realized benefits post-implementation and report results, risks, and course corrections to leadership
- Lead change management and communication plans to drive adoption
- Support integration and onboarding for acquisitions, new clients, and new service lines
- Facilitate cross-functional meetings, drive accountability, and remove barriers to execution
- Independently manage all aspects of the role in a remote environment
Requirements:
- Bachelor’s degree in Business Administration, Healthcare Administration, Finance, or related field preferred
- 5+ years of experience in revenue cycle management, healthcare operations, or a related field preferred
- 3+ years of program or project management experience leading cross-functional, multi-site initiatives
- Strong knowledge of the end-to-end revenue cycle, including billing, coding, claims, denials, collections, and payer requirements
- Demonstrated experience building business cases, performance scorecards, and executive-level reporting
- Project management certification (PMP, Lean, Six Sigma, or equivalent) preferred
- Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word); experience with project management and business intelligence tools preferred
- Excellent analytical skills with the ability to translate data into actionable insights and recommendations
- Strong communication, facilitation, and stakeholder management skills, including with executive leadership and external partners
- Ability to influence cross-functional teams and drive change without direct authority
- Highly organized with the ability to manage multiple concurrent priorities and deadlines
- Experience working in a metrics-driven, fast-paced operational environment
- Commitment to accuracy, compliance, and continuous improvement
- Ability to work across time zones to support operational teams and periodic travel as required
Benefits:
- Competitive salary, commensurate with experience
- Comprehensive benefits package
- 401(k) Plan
- Remote work arrangement
- Periodic travel as required
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