RN Per Diem, Triage
Posted 2ds ago
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Job Description
Per diem triage RN providing telephonic hospice support for Florida patients and families. Managing after-hours calls, clinical assessments, referrals, documentation, and comfort-focused care coordination.
Responsibilities:
- Provide telephonic support to patients and families
- Establish and maintain positive relationships with team members, patients/families, and referral resources
- Triage after-hours phone calls and efficiently meet callers’ needs
- Provide telephone advice and education for patient needs
- Handle telephone inquiries related to Chapters Health System’s services in a timely, courteous, and effective manner
- Promote and explain the benefits of Chapters Health System’s services
- Gather necessary information and documentation to maintain complete, current, and accurate patient records
- Enter and track patient referral information in the EMR
- Reassure patients and families by phone and help resolve their questions
- Recognize when an in-person visit is needed and coordinate the visit
- Assist patients and families in achieving desired comfort levels
- Use appropriate support, expert resources, or personnel to resolve complex situations
- Document patient/family contacts in the EMR and communicate with the Interdisciplinary Group
- Report technical issues immediately and resolve them within 30 minutes when possible
- Report to an IPU or Resource Center if a technical issue cannot be resolved, as directed by leadership
- Report to a company-designated location during emergencies when required
- Perform other duties as assigned
Requirements:
- Current Florida or multi-state license to practice as an RN
- Ability to apply for or obtain a multi-state RN license within 30 days of hire if not already held
- Florida RN license, active single-state out-of-state nurse license, or active multistate/compact nurse license
- Ability to apply for or obtain an RN license to practice in Washington, D.C. within 30 days of hire
- Minimum of one (1) year of nursing experience
- Hospice or hospital experience preferred
- Previous experience working with an EMR/EHR system
- Ability to effectively communicate in English, verbally and in writing
- Bilingual Spanish preferred
- Reliable transportation to meet patients’ needs
- Excellent critical decision-making and problem-solving skills
- Excellent clinical and assessment skills
- Ability to use equipment with visual and auditory mechanisms
- Excellent time-management and prioritization skills
- Ability to handle stressful situations professionally and calmly while providing exceptional customer service
- Strong patient-service skills
- Information-seeking and probing skills
- Accurate knowledge transfer
- Listening, understanding, and responding skills
- Ability to navigate a fast-paced environment using interpersonal skills to maximize caller reassurance and patient visits
- Ability to work cooperatively in a team environment
- Ability to exhibit a sense of urgency in daily work activities
- Proficiency in computer operations and MS Office software applications
- Online research, data entry, and navigation skills
- Availability to work scheduled shifts covering extended operating hours
- Ability to perform sedentary work with frequent interruptions
- Ability to manage the emotional stress of working with terminally ill patients and their families
- Ability to perform essential job functions and physical requirements, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations
- Satisfactory completion of competency requirements
Benefits:
- Pay rate of $45.00
- Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy
- Eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility
- Equal employment opportunity protections
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