Triage RN, Per Diem
Posted 2ds ago
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Job Description
Per-diem remote triage RN providing telephone advice, reassurance, and hospice support for Chapters Health System. Documenting patient contacts and coordinating visits across Florida communities.
Responsibilities:
- Triage after-hours phone calls and efficiently meet callers’ needs
- Provide telephone advice and education for patient needs
- Handle telephone inquiries related to Chapters Health System’s services
- Promote and explain the benefits of Chapters Health System’s services
- Gather necessary information and documentation for complete, current, accurate patient records
- Enter and track patient referral data in the EMR
- Reassure patients and families by phone
- Resolve questions or recognize when an in-person visit is needed
- Coordinate in-person visits when needed or requested
- Assist patients and families in achieving desired comfort levels
- Use support and expert resources to resolve complex situations
- Document patient and family contacts in the EMR and communicate with the Interdisciplinary Group
- Report technical issues to leadership and attempt resolution within 30 minutes
- Report to a designated company location during emergencies when required
- Perform other assigned duties
Requirements:
- Current Florida RN license or multi-state RN license
- Ability to apply for or obtain a multi-state RN license within 30 days of hire if not already held
- Ability to apply for or obtain an RN license in Washington, D.C. within 30 days of hire
- Minimum of one year nursing experience
- Hospice or hospital experience preferred
- Previous experience with an EMR/EHR system
- Ability to communicate effectively in English, verbally and in writing
- Bilingual Spanish preferred
- Reliable transportation to meet patients’ needs
- Excellent critical decision-making, problem-solving, clinical, and assessment skills
- Ability to use equipment with visual and auditory mechanisms
- Strong time-management and prioritization skills
- Ability to handle stressful situations professionally and calmly
- Strong patient service, information-seeking, listening, and knowledge-transfer skills
- Ability to navigate a fast-paced environment and work cooperatively in a team
- Skilled in computer operations, MS Office, online research, data entry, and system navigation
- Availability to work scheduled shifts covering extended operating hours
- Ability to perform sedentary work with frequent interruptions
- Ability to manage the emotional stress of caring for terminally ill patients and families
- Ability to perform essential physical requirements, including lifting patients/equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodation
- Satisfactory completion of competency requirements
- Consent to post-offer and ongoing drug/alcohol testing
- Ongoing eligibility through the Florida Care Provider Background Screening Clearinghouse
Benefits:
- $45.00 pay rate
- Equal employment opportunities
- Drug-Free Workplace Policy
- Florida Care Provider Background Screening Clearinghouse eligibility verification
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