Sage 100 Consulting Manager
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Job Description
ERP consulting leader managing client services for Sage 100 environments across North America. Focusing on operational excellence, client retention, and strategic growth initiatives.
Responsibilities:
- Lead and manage consulting, implementation, and support teams within a mature ERP practice environment
- Oversee day-to-day client delivery operations including implementations, upgrades, training, support, and integrated technology solutions
- Drive high levels of client satisfaction and retention across a large existing customer base
- Partner with leadership to identify operational efficiencies, improve delivery methodologies, and optimize team performance
- Assist with Statements of Work (SOWs), forecasting, resource planning, utilization management, reporting, and operational accountability
- Support strategic growth initiatives including service expansion opportunities and cross-functional collaboration across ERP practice areas
- Provide leadership and mentorship to managers, consultants, and technical team members
- Foster a positive, engaging, and collaborative team culture aligned with organizational values
- Work closely with small and mid-sized business clients to understand operational needs and provide trusted advisory support
- Help guide modernization and long-term transition planning initiatives within evolving ERP environments
- Collaborate with leadership on strategic initiatives related to process optimization, client success, and organizational scalability
- Contribute ideas around emerging technologies, automation, AI-enabled service offerings, and operational innovation
Requirements:
- 15+ years of ERP consulting, implementation, or practice leadership experience.
- Deep experience within Sage ERP environments, particularly Sage 100; exposure to Sage 300 strongly preferred.
- Experience managing consulting or client delivery teams of 10+ individuals including layered management structures.
- Strong understanding of ERP implementations, upgrades, integrations, support operations, and client success models.
- Proven ability to lead teams through operational change, optimization, or organizational transformation initiatives.
- Experience supporting small to mid-sized business clients across multiple industries.
- Strong business acumen with an ownership-oriented mindset.
- Experience participating in or supporting merger & acquisition integration efforts, practice consolidations, or operational scaling initiatives is highly preferred.
- Comfortable working with mature product lines and long-term client support environments.
- Strong communication, leadership, presentation, and relationship-building skills.
- Ability to engage confidently with both technical teams and executive stakeholders.
- Technical awareness of ERP architecture, integrations, cloud technologies, and related business applications preferred.
Benefits:
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
- 8 Paid Holidays per year, including 1 floating holiday.
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