Sales Account Manager
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Job Description
Sales Account Manager managing existing customer portfolios at GAINS. Focusing on retention and expansion through strategic account management and solution-based selling.
Responsibilities:
- Own the post-sale customer relationship for a defined portfolio of accounts
- Build and sustain CxO-level relationships across supply chain, operations, finance, and IT
- Develop and execute account plans that map customer business objectives to GAINS platform capabilities
- Lead solution-based conversations with customers to surface new use cases, unmet needs, and strategic priorities
- Partner with Customer Success and Professional Services to ensure customers are progressing toward their KPIs
- Own the full commercial cycle for expansion opportunities within existing accounts
- Conduct regular executive business reviews to communicate platform value
- Manage pipeline health and opportunity progression using MEDDIC
- Serve as the internal voice of the customer
Requirements:
- 7-10 years of experience in enterprise SaaS sales or strategic account management
- Direct experience selling into or managing accounts in supply chain planning, inventory optimization, S&OP, ERP, or adjacent enterprise software categories
- Proven ability to build and maintain CxO and VP-level relationships across supply chain, operations, and finance functions
- Demonstrated track record of identifying and closing expansion revenue within existing accounts through solution-based selling
- Familiarity with MEDDIC or equivalent sales qualification frameworks
- Experience managing commercial negotiations including renewals, multi-year agreements, and upsell structures
- Proficiency with Salesforce for pipeline management and account documentation
- Excellent communication and executive presentation skills
- Bachelor's degree in Business, Supply Chain, or a related discipline; equivalent experience considered
Benefits:
- Competitive base salary with uncapped variable compensation tied to retention and expansion performance
- Comprehensive benefits including premium health coverage
- Generous PTO
- Professional development support
- Flexible remote-first work environment with a collaborative, inclusive team culture
- Social impact programs and volunteer opportunities
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