Sales Account Manager
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Job Description
Sales Account Manager driving renewals, retention, and expansion for PAR Technology’s restaurant SaaS platform Punchh. Managing enterprise relationships and executive negotiations remotely across the United States.
Responsibilities:
- Own and expand relationships within the largest customer accounts
- Lead complex enterprise renewals and uncover growth opportunities
- Partner with executive stakeholders to maximize customer value from Punchh
- Lead end-to-end renewal strategies for a customer portfolio
- Negotiate complex agreements and maximize long-term account growth
- Achieve and exceed retention, renewal, and expansion objectives
- Build trusted executive relationships and advise on loyalty, marketing, and customer engagement strategies
- Align Punchh solutions with evolving customer business goals
- Identify, develop, and close upsell opportunities within existing accounts
- Partner with Sales Engineering, Marketing, Product, Customer Success, and Finance
- Leverage customer data, usage trends, and market intelligence to strengthen retention and uncover growth opportunities
- Monitor industry trends and competitive movements
Requirements:
- 3–5 years of experience in renewals, strategic account management, or customer growth within a SaaS environment required
- Proven success leading complex, high-value renewals and expansion opportunities
- Strong executive presence and ability to build trusted relationships and negotiate with VP and C-level stakeholders
- Experience navigating complex contract negotiations, multi-year agreements, and commercial discussions
- Experience leveraging CRM tools and customer insights for account strategy and renewal planning
- Ability to thrive in fast-paced, high-growth environments with flexibility, ownership, and a solutions-oriented mindset
- Experience in restaurant technology, hospitality, loyalty, marketing, or adjacent customer engagement platforms is a plus
- Legally authorized to work in the U.S. or Canada
Benefits:
- Commission eligibility
- Potential bonus and/or equity, as applicable
- Equal employment opportunities
- Reasonable accommodations for individuals with disabilities
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