Sales Assistant
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Job Description
Sales Assistant coordinating lead management and project organization for U.S. signage firm. Working closely with sales and design teams to enhance customer service and streamline processes.
Responsibilities:
- Monitor inbound leads, performing quick research on companies to help the team determine lead value and route them appropriately.
- Take the lead on "Friendly Reminder" communications for ~500+ monthly estimates, moving customers toward a "Yes" and securing necessary deposits.
- Use industry-specific tools to research promotional products, gather quotes, and present organized data (shipping, fees, quantity) for Sales approval.
- Use **Gemini AI** to draft clear design briefs based on salesperson notes; act as the primary "nudge" for customers stalled in the proof approval phase to keep timelines on track.
- Maintain heavy daily activity within the internal project management system, converting approved estimates into active orders and keeping the team synced.
- Create project folders, save image assets, and organize measurements and site surveys into the CRM.
- Utilize a cloud-based phone system for direct customer coordination and stay in constant sync with the internal team via video meetings and Slack.
Requirements:
- 3-5+ Years of Experience: Proven track record in B2B sales support, project coordination, or administrative roles within a fast-paced agency or production environment.
- Comfortable placing outbound calls to U.S. clients to follow up on deposits and project approvals with a warm, professional, and persuasive demeanor.
- Native-Level English: Exceptional written and verbal communication skills are non-negotiable for professional customer interactions.
- Thrive in a support role where your success is tied to the success of the sales team and the speed of the production line.
- High proficiency in Google Workspace (Gmail, Sheets, Docs). Experience with HubSpot, Monday.com, ClickUp, or AI tools is a significant plus.
- Ability to manage dozens of moving parts simultaneously without dropping the ball on small technical specifications.
Benefits:
- **Salary:** $1,500 + USD (Plus, based on experience)
- **Bonus Potential:** Opportunities for performance-based bonuses as the role matures.
- **Schedule:** Monday – Friday, 8:30 AM – 5:30 PM **PST**
- **Time Off:** 10 days of PTO (accrued after 90 days) plus observed U.S. Federal Holidays.
- **Training:** Comprehensive industry-specific training and mentorship from senior leadership.
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