Sales Assistant – Sales, CRM Support
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Job Description
Sales Assistant managing customer relations and supporting sales initiatives at Data Space Solutions GmbH. Collaborating with other team members to enhance CRM processes and ensure customer satisfaction.
Responsibilities:
- Customer management
- Building and maintaining customer relationships
- Handling customer inquiries and orders
- Maintaining and managing customer data in Microsoft Dynamics 365
- Organizing and coordinating customer appointments
- Processing and following up on customer concerns and complaints
- Sales support & acquisition
- Assisting in identifying and approaching potential new customers
- Contributing to the expansion of existing customer relationships
- Preparing quotations, presentations and sales materials
- Preparing customer meetings and following up on sales opportunities
- Preparing and analyzing sales metrics and reports
- Supporting the planning and execution of sales activities
- CRM & process support
- Ideally taking on a key-user role for Microsoft Dynamics 365
- Ensuring high data quality and data consistency
- Supporting the optimization of sales processes, workflows and automations
- Assisting internal users with CRM-related questions
- Administrative tasks
- General correspondence and coordination of internal and external requests
- Supporting the team with administrative and organizational tasks
- Maintaining sales-related documentation and records
Requirements:
- Professional experience in inside sales, sales support, customer support or a comparable environment
- Enjoyment of customer contact and interest in sales- and acquisition-related activities
- Strong communication skills and confident demeanor in dealings with customers and business partners
- Excellent organizational skills and a structured way of working
- Analytical thinking and a confident handling of numbers and analyses
- Ideally experience with Microsoft Dynamics 365 or other CRM systems
- Experience with workflows and automation processes is an advantage
- Interest in technical products and willingness to learn new subject matter
- Very good written and spoken German and English skills
Benefits:
- 25% subsidy for the Deutschlandticket
- Significant scope for initiative and the opportunity to take on responsibility
- Close collaboration with the founding team
- Remote work within Germany
- Opportunity to actively shape structures and processes in a growing company
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