Sales Call Center Agent
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Job Description
Vodafone call center agent providing inbound technical support for TV, phone, and internet issues. Advising customers on products and optimizing contracts from home.
Responsibilities:
- Provide inbound first-level support to existing customers
- Provide technical customer support for TV, telephone, and internet issues
- Offer needs-based product advice and optimize contracts
- Identify sales opportunities in every call
- Complete three weeks of paid training on a permanent early shift (Monday to Friday)
- Work a two-shift system after training
- Work every second weekend, with time off in lieu during the week
- Follow a shift schedule prepared several weeks in advance
Requirements:
- Career changers are not eligible; we are seeking experienced support and sales professionals
- At least one year of call center experience
- Experience in technical service within the telecommunications industry is preferred
- At least one year of sales experience
- Consistently achieve sales targets
- Reliability and willingness to work the assigned hours
- No secondary employment
- Very good German language skills (C1 level)
- Reside in Germany
- 40 hours per week over a five-day workweek
- Willingness to work a two-shift system Monday through Sunday between 7:00 a.m. and 11:00 p.m.
- Willingness to work every second weekend
Benefits:
- Unlimited commission potential
- Quality bonus (up to €28/hour possible)
- Permanent employment contract
- 100% remote work from home—no commuting to a location
- Premium technology package
- Health management program and gym discount
- Training and career development opportunities
- Three weeks of paid training
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