Sales & Client Success Executive
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Job Description
Sales and client success executive supporting clients of RecruitGo, an Employer of Record company serving global businesses. Managing relationships, service requests, sales leads, CRM, and Xero support remotely from the Philippines.
Responsibilities:
- Make recommendations to clients on appropriate RecruitGo services
- Build client relationships and ensure client satisfaction
- Help clients understand and maximize the value of RecruitGo services
- Attend and manage client service requests and enquiries
- Coordinate with relevant teams to follow through on client cases
- Provide client support via phone, text, and email
- Assist with newsletters and email blasts
- Conduct regular client success review meetings
- Drive service improvements
- Provide updates on product changes, new versions, and features
- Act as the client advocate within the company
- Record, escalate, and follow up on client feedback and suggestions
- Handle sales presentations online and in person
- Follow up on sales leads and maintain the CRM database
- Prepare and send quotes, proposals, and engagement contracts
- Conduct product knowledge briefings for other teams
- Represent RecruitGo at partner and client-facing events
- Provide Xero and administrative support or training to clients
- Assist the management support team and complete other assigned tasks
- Work with the internal team to ensure timely service delivery and meet client expectations
Requirements:
- At least 2 years of meaningful experience in client success, account management, strategic consulting, or a similar role within a related industry
- B2B Sales experience
- Bachelor's degree in Business Administration, Marketing, or a related field
- Strong verbal and written communication skills
- Excellent project management and organizational abilities
- Experience with accounting and bookkeeping technology is preferred
- Solid understanding of accounting principles and concepts
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker
- Ability to work independently and as part of a team
- Highly organized in time management
- Ability to handle multiple client inquiries at once
- Excellent communication and people skills
- Passion for helping others and problem-solving skills
- Ability to upsell and cross-sell products and services
- Maintain Xero certification status throughout employment
- Own equipment required
- Ability to work operations hours of 8:00 am–6:00 pm Singapore Time
Benefits:
- Secure legal employment through RecruitGo’s Employer of Record services
- Diverse challenges and fresh opportunities
- Supportive team collaboration
- Inclusive and diverse workplace
- Flexible remote work
- Competitive package
- Professional growth opportunities
- In-house and external training
- Xero certification maintenance and training opportunities
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