Sales Development Representative
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Job Description
Sales Development Representative generating qualified enterprise pipeline for Omilia's conversational AI and contact centre platform in Colombia. Qualifying leads, prospecting decision-makers, and booking discovery meetings for Account Executives.
Responsibilities:
- Generate qualified pipeline for Omilia's Colombia enterprise sales team through outbound prospecting and inbound lead qualification
- Identify, engage, and qualify senior decision-makers at target enterprise accounts and convert interest into discovery meetings for Account Executives
- Own top-of-funnel pipeline generation for assigned Colombia territories and meet monthly and quarterly targets
- Build and execute multi-touch, multi-channel sequences across phone, email, LinkedIn, and social
- Qualify inbound leads from marketing campaigns, events, content downloads, and website activity
- Represent Omilia in Colombia prospect interactions and communicate its value proposition across diverse markets and cultural contexts
- Maintain accurate prospecting records and activity in Salesforce
- Research and build targeted prospect lists using Salesforce, LinkedIn Sales Navigator, ZoomInfo, and other intelligence tools
- Conduct discovery conversations, qualify budget authority, need, and timing, and secure substantive first meetings for Account Executives
- Partner with marketing on Colombia campaign follow-up and provide lead-quality feedback
- Collaborate with Account Executives on territory priorities, meeting briefs, and joint account planning
- Develop working knowledge of Omilia products including OCP, miniApps, Pathfinder, CoPilot, TalkGuard, and OptimizeIQ
- Maintain awareness of GDPR and the EU AI Act for enterprise AI and contact centre deployments
- Track and report KPIs including outreach volume, connection rates, meeting booking rates, and pipeline contribution
- Participate in pipeline reviews and coaching sessions with the Sales Director
- Occasionally travel within Colombia for trade shows, industry events, and internal sales meetings, up to 10% of the time
Requirements:
- Native Spanish level and fluent English
- 1–3 years of experience in a sales development, business development, or outbound prospecting role
- Preferably experience within enterprise SaaS, CCaaS, conversational AI, or B2B technology
- Demonstrated track record of meeting or exceeding outbound prospecting and meeting-booking targets in a structured SDR or BDR environment
- Proficiency with Salesforce CRM, LinkedIn Sales Navigator, and sales engagement platforms such as Outreach, Salesloft, or Apollo
- Strong written and verbal communication skills in English
- Ability to adapt outreach tone and approach to distinct business cultures, procurement norms, and communication styles across Colombia markets
- Organised and self-directed work style
- Genuine curiosity about enterprise technology, contact centre automation, and conversational AI
- Coachable and growth-oriented
- Bachelor's degree in Business, Communications, Marketing, or a related discipline
- Nice to have: prior exposure to contact centre technology, CCaaS, IVR, or conversational AI
- Nice to have: familiarity with Omilia's platform or Genesys, Avaya, Nuance/Microsoft, Google CCAI, or Amazon Connect
- Nice to have: experience prospecting into large enterprise accounts across Colombia financial services, insurance, telecommunications, or utilities verticals
Benefits:
- Fixed compensation
- Long-term employment with the working days vacation
- Development in professional growth (courses, training, etc)
- Being part of successful cutting-edge technology products that are making a global impact in the service industry
- Proficient and fun-to-work-with colleagues
- Apple gear
- Equal opportunity and diverse, inclusive workplace
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