Sales Engineer
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Job Description
Sales Engineer role at Franke supporting U.S. market growth with technical solutions for coffee systems. Evaluating customer requirements and developing sound implementations for equipment and coffee programs.
Responsibilities:
- Identify and evaluate new business opportunities in the U.S. market.
- Support development and execution of market entry and growth strategies.
- Conduct technical assessments and provide solution recommendations to clients and distributors.
- Partners with sales department to win new business and increase sales.
- Work with customers to design their coffee programs, especially the rollout and implementation of new machines.
- Responsible for leading the sales process for preventative maintenance programs and after-sale support.
- Provides technical support for new and existing customers and distributors to support pre and post-sales processes.
- Provides Product Management with customer feedback to help identify potential new features or products.
- Addresses all product-related queries promptly from customers, internal departments, and service providers.
- Build and maintain strong relationships with key accounts, distributors, and partners.
- Serve as a technical point of contact for clients, coordinating with internal teams to deliver high-quality solutions.
- Provide market insights, product feedback, and technical guidance to internal teams.
- Prepare regular progress reports, forecasts, and account metrics for review by the Business Development Director.
Requirements:
- Bachelor’s Degree in an engineering field; can be substituted by experience for highly qualified individuals.
- 3-5 years of equipment engineering and/or equivalent technical experience.
- Technical knowledge or hands-on experience with commercial equipment or similar is a strong advantage.
- Experience working with distributors, key accounts, or project-based sales is preferred.
- Product implementation/installation experience from a sales engineering perspective.
- Proven ability to translate technical solutions into business value for clients.
- Field testing experience is a strong advantage.
- Ability to travel as needed (30-40%).
Benefits:
- • Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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