Sales Expert
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Job Description
Sales Expert driving bookings for Flash Pack’s premium small-group adventures for solo travellers. Managing leads, objections, pipelines, and conversion performance across phone, email, and live chat.
Responsibilities:
- Manage inbound phone, email, and live chat leads to exceed quota and conversion benchmarks
- Build trust with customers through discovery questions, storytelling, and empathy
- Guide prospective travellers through the buying process and emotionally significant booking decisions
- Handle objections confidently and tailor approaches to different customers
- Manage the sales pipeline, including timely follow-ups
- Test creative sales tactics and flag risks or behavioural shifts to managers
- Share best practices and contribute to sales scripts and objection-handling playbooks
- Craft team-wide AI efficiency levers
- Provide handovers between timezone teams and share insights
- Help refine sales processes and shape sales best practices
Requirements:
- Strong track record in sales, consistently meeting or exceeding quota in a performance-driven environment
- Experience building customer rapport, positioning, and objection handling in a B2C environment or with a lifestyle brand
- Experience handling inbound and outbound enquiries across live chat, phone, and email
- Ability to manage a sales pipeline independently, flag risks, and make proactive decisions
- Ability to collaborate across multifunctional and timezone teams
- Proactive sharing of insights
- Openness to coaching and willingness to mentor peers
- Passion for travel and human connection
- Ability to adapt in a high-growth, startup-style environment with change and ambiguity
- Must be based in the US and have the right to work in the US
- Must be available for a set roster, including occasional weekends, public holidays, or evenings
Benefits:
- Remote-flexible business with regional team gatherings every 6–8 weeks and all-team virtual socials every 4–6 weeks
- Flexible working hours with 3 hours of daily overlap with core teams
- Transparent salary bandings with growth opportunities
- Stock options after the first year of employment
- US EOR partner pension contribution matching at 2% of earnings per pay period
- Optional private healthcare
- Enhanced parental leave: 16 weeks full pay for primary caregivers and 4 weeks full pay for secondary caregivers
- 25 days annual leave plus bank holidays, Christmas–New Year closure, birthday off, and an additional day per year at Flash Pack up to 5 days (country-dependent)
- Work from abroad for 45 days per year
- Diverse and inclusive team with employee groups
- Flash Pack Adventure opportunity after the first year of employment
- Life-Change Care Plans with personalised accommodations, flexibility, and support
- £1000 referral bonus
- Commission opportunity of $15,000–$25,000 per annum, uncapped
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