Salesforce Developer – Specialist I
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Job Description
Pessoa Desenvolvedora Salesforce especialista construindo soluções Service Cloud para atendimento e pós-venda do Grupo Boticário. Integrando canais digitais, e-commerce, telefonia e sistemas satélites.
Responsibilities:
- Work within the CEX Tech ecosystem, focusing on customer service and after-sales products in the Customer Experience area
- Serve as the technical focal point for developing and maintaining solutions that consolidate channels such as chat, WhatsApp, telephone, and social media
- Develop and architect solutions primarily on the Salesforce Service Cloud platform
- Design and maintain highly complex connections via APIs and microservices between Service Cloud and e-commerce systems, telephony portals, and support tools
- Collaborate with Product teams and stakeholders to transform after-sales operational challenges into scalable technical solutions
- Propose continuous technical improvements beyond operational requests
- Act as an engineering reference for squads, ensuring Apex coding best practices and architectural consistency
- Develop and customize Apex components and routines
- Map data flows and maintain and evolve integrations with partner and satellite tools
- Participate in technical ceremonies, supporting architecture standards and software design decisions
- Contribute to the evolution and innovation of customer service products within the CEX Tech ecosystem
Requirements:
- Strong hands-on experience developing on the Salesforce platform, with advanced Apex coding skills
- Knowledge of and proven experience with Salesforce Service Cloud
- Expertise in building and maintaining system integrations, including REST/SOAP APIs, webhooks, and connections to satellite systems
- Analytical mindset and a proactive approach to resolving complex business problems and pain points
- Technical curiosity and the ability to adapt easily to constantly changing and dynamic environments
- Excellent interpersonal communication and collaborative skills when working with Product teams and stakeholders
- Experience in after-sales, customer service, or omnichannel support ecosystems — a plus
- Familiarity or experience with integrations involving cloud platforms such as AWS (e.g., AWS Lambda or Salesforce Voice) — a plus
- Experience with agile methodologies for digital product development — a plus
Benefits:
- Flexible medical and dental plans
- Prescription assistance and health allowance for family members
- Free psychotherapy sessions and 24/7 telemedicine
- Ongoing prevention, mental health, and vaccination programs
- Meal voucher (or on-site restaurant) and food allowance (with an additional Christmas allowance)
- Up to 40% discounts on brands within our ecosystem
- Gympass/TotalPass membership for gyms and sports studios
- Home office allowance for hybrid and remote work arrangements
- Birthday day off
- Pet health insurance, partner benefits, and travel/accommodation programs
- Extended parental leave (180 days for mothers and 120 days for fathers)
- Support for parents of children with additional needs and childcare assistance
- School supplies allowance and child nutrition credit
- Dedicated legal, psychological, and social support
- Private pension plan and life insurance
- Bereavement support following the loss of parents and payroll-deducted loan
- Transportation allowance and parking (according to the work arrangement)
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