SAP BASIS Manager
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Job Description
SAP Basis Manager leading PepsiCo AMS Basis sustain operations across S/4HANA and ECC landscapes. Hands-on incident resolution, team leadership, client governance, and service improvement ownership.
Responsibilities:
- Own end-to-end SAP Basis service delivery for a complex landscape
- Operate and maintain SAP S/4HANA, ECC, and surrounding applications across production and non-production
- Lead high-severity incident resolution, problem management, root-cause analysis, and technical escalations hands-on
- Perform system monitoring, transport management, client copies and refreshes, kernel and support-pack upgrades, patching, SPS/note application, printer and interface management, user administration, and job scheduling
- Plan and execute system refreshes, migrations, upgrades, and disaster-recovery drills
- Ensure change, incident, and problem processes meet quality standards and SLAs
- Lead, mentor, and develop the Basis team; manage work allocation, shift coverage, and workload balancing
- Provide operational coverage during and beyond second shift and maintain continuity across handovers
- Build team technical depth and reduce key-person risk
- Manage performance, feedback, and growth conversations for direct reports
- Drive team ownership of SOPs, known issue registers, and runbooks
- Serve as the primary SAP Basis contact for client stakeholders and handle escalations
- Lead weekly and monthly service reviews with data-backed reporting on incidents, changes, backlog, and service health
- Identify and deliver improvement, automation, and optimization opportunities
- Align delivery with engagement standards, governance, and the Overall SAP Basis Lead
Requirements:
- 10–16 years of core SAP Basis experience
- Hands-on SAP Basis administration across S/4HANA and ECC
- Experience with SAP LaMa (Landscape Management)
- Experience with SAP Focused Run (FRUN)
- SAP PO/PI administration and troubleshooting
- Basis support perspective on Documentum, PCL, and OpenText
- Experience with BTP, hyperscaler-hosted SAP workloads, and connected cloud services
- Strong Linux, Unix, and Windows operating system knowledge
- DBA skills across HANA, Oracle, and SQL Server, including administration, performance, and backup/recovery
- Preferred: exposure to networking, F5/load balancers, and security/vulnerability remediation
- Preferred: automation and AI-assisted Basis operations experience
- Preferred: prior AMS/managed-services delivery in multi-region, multi-sector environments
- Strong ownership, accountability, communication, and client-facing capabilities
- Ability to remain calm and decisive during major incidents
- Willingness and ability to extend hours when operations demand it
Benefits:
- Remote work arrangement
- Full-time employment
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