SAP Product Delivery Transition & Support Enablement Engineer
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Job Description
SAP Product Delivery Transition & Support Enablement Engineer for Rimini Street handling Brazil Tax Reform projects and supporting internal teams in their transition processes.
Responsibilities:
- Facilitate knowledge transfer (KT) from delivery teams into Support, AMS, and PS organizations.
- Support the transition of SAP Brazil Tax Reform development activities from GPD to internal support teams.
- Coordinate cross‑functional transition activities across GPD, GSD, AMS, L4 Support, QA, and Product teams.
- Develop and maintain detailed transition plans, timelines, and deliverables to ensure a structured and predictable transition process.
- Track transition progress, identify risks, and escalate issues to leadership with mitigation recommendations.
- Partner with L4 Support, AMS, and PS teams to ensure readiness for post‑transition support.
- Own the creation, consolidation, and validation of all technical and functional documentation required for internal teams to support ongoing operations.
- Schedule and facilitate structured Knowledge Transfer (KT) sessions from GPD to L4 Support, AMS, and GSD teams.
- Produce internal technical documentation, support playbooks, triage guides, and process workflows.
- Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios.
- Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution.
- Act as a liaison between Business Solutions Americas Scrum and Kanban teams, GPD, GSD, AMS, QA, and Support teams.
Requirements:
- Bachelor’s degree in computer science, Accounting or financial background, or equivalent experience.
- SAP Experience 10+ years in FI, MM, or SD.
- Experience supporting SAP environments in LATAM or Brazil-specific tax and regulatory contexts.
- Familiarity with Brazil Tax Reform topics (IBS, CBS, and upcoming regulatory changes).
- Experience working with SAP support processes, AMS, L4, or product development teams.
- Background in transition management, knowledge transfer, or cross-functional coordination preferred.
- Experience with SAP configuration, functional analysis, or technical troubleshooting.
- Experience working in Agile/Scrum environments is a plus.
- Bilingual Portuguese/English (written and conversational).
Benefits:
- Compensation, bonuses, and benefits to match the skills of our top-performing team members.
- Positive impacts in six continents for over 425 charities.
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