Seasonal Call Center Representative
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Job Description
Remote seasonal call center representative handling member and provider inquiries for Qualfon’s customer experience and business support services. Documenting interactions, resolving concerns, and making follow-up calls.
Responsibilities:
- Handle incoming calls through an automated phone system
- Answer routine to moderately complex questions from members and providers
- Direct calls to the appropriate department when needed
- Investigate member and provider inquiries and provide timely responses meeting established SLAs
- Document customer interactions in a CRM system
- Process written requests from members
- Maintain accurate records by updating account history with inquiry outcomes
- Collaborate with team members, supervisors, and customers to resolve customer service concerns
- Make outbound calls to members for voicemail follow-up, information requests, and operational business needs
Requirements:
- High school diploma or equivalent (GED) required
- Minimum six months of customer service or telephone support experience
- Typing speed of 25 WPM with 90% accuracy required
- Strong communication skills—clear, caring, and professional
- Solid computer skills, including MS Office and web navigation
- Reliability, flexibility, and commitment to quality work
- Ability to collaborate effectively with various departments and staff
- Familiarity with office equipment, computer applications, and telephone systems
- Proficiency using help desk or customer support software
- High-speed internet via wired Ethernet connection; Wi-Fi, satellite, hot spot, and mobile broadband are not allowed
- Upload speed of 25 Mbps and download speed of 50 Mbps
- ISP stability with 1% or less packet loss
- Latency under 100ms
- Available cell phone or tablet running Android 8.0+ or iOS 14+
- Must install Microsoft Authenticator (MFA) required by Qualfon IT
Benefits:
- Paid training
- Qualfon University scholarship program enabling team members to further their education and earn a college degree
- FREE access to personal and professional support through Qualfon Care Coaches
- Fun@Work
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