Seasonal Call Center Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Seasonal remote call center representative supporting Qualfon, a global omnichannel customer experience provider. Handling member and provider inquiries, documenting interactions, and resolving service concerns via phone and CRM.
Responsibilities:
- Handle incoming calls through an automated phone system
- Answer routine to moderately complex questions from members and providers
- Direct calls to the appropriate department when needed
- Investigate member and provider inquiries and provide timely responses meeting established SLAs
- Document customer interactions in a CRM system
- Process written requests from members
- Maintain accurate records by updating account history with inquiry outcomes
- Collaborate with team members, supervisors, and customers to resolve customer service concerns
- Make outbound calls to members to follow up on voicemails, provide requested information, or support operational business needs
Requirements:
- High school diploma or equivalent (GED) required
- Minimum of six months of customer service or telephone support experience
- Typing speed of 25 WPM with 90% accuracy required
- Strong communication skills—clear, caring, and professional
- Solid computer skills, including MS Office and navigating the web
- Reliability, flexibility, and commitment to getting the job done right
- Ability to collaborate effectively with various departments and staff
- Familiarity with office equipment, computer applications, and telephone systems
- Proficiency using help desk or customer support software
- High-speed Internet via wired ethernet connection; no Wi-Fi, satellite, hotspot, or mobile broadband connections
- Upload speed of 25 Mbps and download speed of 50 Mbps
- Internet service provider must be highly stable with 1% or less packet loss
- Latency under 100ms
- Available cell phone or tablet meeting Android 8.0+ or iOS 14+ requirements
- Must install Microsoft Authenticator (MFA) required by Qualfon IT
Benefits:
- Paid training
- Qualfon University scholarship program enabling team members to further their education and earn a college degree
- FREE access to personal and professional support through Qualfon Care Coaches
- Fun@Work
Similar Jobs
Resolution Specialist, Contact Center
Walmart contact center specialist managing customer operations, staffing, escalations, and service metrics in Chennai. Improving processes and data-driven decision-making while supporting customers and associates.
Bilingual Call Center Salesperson, English-Spanish
Bilingual English-Spanish salesperson supporting lead follow-up and customer service for Mangone Law Firm, a U.S. immigration law firm. Building client relationships and helping prospective immigrants understand offered legal services.
Bilingual Seasonal Call Center Representative
Bilingual seasonal call center representative answering member and provider inquiries for Qualfon’s omnichannel customer experience business. Documenting interactions, resolving concerns, and conducting follow-up calls remotely.
Contact Center Sales Agent
Remote sales agent converting inbound and outbound leads into bookings for TTC, a global travel-experience company. Managing Salesforce pipelines, consultative sales conversations, and guest relationships across B2B and B2C channels.
Asesor de Crosseling
Asesor remoto gestionando renovaciones y atención de clientes Claro Móvil para Partner Service. Empresa de telecomunicaciones inbound y outbound con capacitación remota pagada.
Teleoperador, C/S Experiencia
Teleoperador remoto vendiendo líneas nuevas, portabilidades y líneas adicionales de Entel para Netcall Perú. Atendiendo clientes, registrando ventas y cumpliendo objetivos comerciales desde casa.
Teleoperador C/S, Planilla Completa
Teleoperador remoto vendiendo líneas nuevas, portabilidades y adicionales de Entel para Netcall Perú. Atendiendo clientes, registrando ventas y cumpliendo objetivos comerciales desde casa.
Teleoperador C/S Experiencia, Planilla Completa
Teleoperador remoto vendiendo líneas nuevas, portabilidades y líneas adicionales de Entel para Netcall Perú. Atendiendo clientes, registrando ventas y cumpliendo objetivos comerciales.
Asesor de Ventas Call Center - Capacitación Remota y Pagada
Teleoperador remoto para NetCall, vendiendo líneas adicionales y renovaciones de equipos de Entel Perú. Gestionando clientes desde casa mediante call center y herramientas informáticas.
Veterinary Call Center Operator
Remote Call Center Operator supporting pet owners and hospital teams for Ethos Veterinary Health’s specialty and emergency veterinary network. Handling calls, appointments, emergencies, and website assistance.
Customer Advisor – Call Center Agent, Energy Provider
Homeoffice-Kundenberater für Transcoms Energieversorger-Service. Bearbeitet Kundenfragen zu Belieferung, Rechnungen, Portalen und modernen Energiedienstleistungen.
Atención al Cliente – Call Center
Teleoperador remoto de NetCall Perú vendiendo servicios prepago Movistar a clientes mexicanos. Realizando llamadas, cerrando ventas y cumpliendo metas comerciales y de calidad.
Asesor call center - con o sin experiencia, descansos fijos
Teleoperador remoto vendiendo portabilidad móvil para Entel, empresa peruana de telecomunicaciones. Captando clientes de otros operadores mediante llamadas outbound y ofreciendo beneficios del servicio.
Agente de Call Center – Mejora de Plan Claro
Agente remoto de call center para Partner Service, mejorando planes y equipos móviles de Claro Perú. Gestionando ventas inbound y outbound con comisiones ilimitadas.
Call Center Representative
Call Center Representative supporting TechOp Solutions’ client operations remotely from Pompano Beach. Handling calls, government reports, database research, and sensitive information with accuracy and compliance.
Call Center Representative
Call Center Representative handling calls, reports, research, and sensitive information for TechOp Solutions’ government operations. Remote role restricted to candidates residing in Tucson, Arizona, or nearby cities.
Call Center Counselor
Call Center Counselor coordinating behavioral health assessments, referrals, and residential admissions for Baltimore Crisis Response, Inc. Supporting callers’ recovery journeys through person-centered, evidence-based care coordination.
Agente de Call Center – Incentivos
Asesor de ventas remoto para NetCall Perú, promoviendo servicios Movistar prepago al público mexicano. Realizando llamadas, cerrando ventas y cumpliendo metas comerciales de calidad y productividad.
Asesor Call Center Ventas
Teleoperador remoto de Netcall Perú, empresa de telecomunicaciones, vendiendo portabilidad de chips prepago Movistar. Contactando clientes de otras operadoras y gestionando conversiones para público mexicano.
Behavioral Health Contact Center Supervisor
Behavioral health contact center supervisor supporting Leidos’ Military OneSource counseling program. Overseeing practitioners, escalations, quality standards, referrals, and 24/7 support operations.