Seasonal Customer Service Call Center Agent
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Job Description
Seasonal remote call center agent supporting members through health insurance applications. Handling inbound and outbound calls with empathy, accuracy, compliance, and PHI confidentiality.
Responsibilities:
- Handle inbound and outbound calls lasting 15–30 minutes
- Help members understand and confirm insurance application details
- Communicate clearly, calmly, and compassionately, especially with older adults
- Follow required scripts and compliance guidelines while sounding conversational
- Protect sensitive Personal Health Information (PHI) at all times
- Take ownership of each interaction to ensure members fully understand next steps
- Support members navigating important health insurance decisions
Requirements:
- High school diploma or equivalent
- 1+ year of customer service experience (phone-based preferred)
- Clear and professional phone communication skills
- Comfort using multiple computer systems
- Ability to stay focused and engaged during high call volume
- Weekend availability required, including at least one weekend day
- Availability for full-time 8-hour shifts between 8:00 am and 11:00 pm ET
- Private, quiet workspace
- Hard-wired high-speed internet
- English and bilingual candidates encouraged to apply
Benefits:
- 100% remote work from home
- Seasonal temporary role ending 12/8/2026 or early 2027 based on performance
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