Seasonal Customer Service Representative
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Job Description
Seasonal Customer Service Representative handling dental benefits and claims calls for Qualfon. Providing remote customer support from home in Oklahoma while documenting resolutions.
Responsibilities:
- Respond to inquiries via inbound and outbound telephone interactions
- Handle basic Eligibility and Benefits questions for dental providers
- Forward specific inquiries for priority resolution
- Document each encounter and resolution in the computer tracking system
- Deliver customer responses in a friendly and professional manner
- Work in a fast-paced environment while maintaining a professional attitude
- Work independently and adhere to the assigned schedule with minimal assistance
- Multitask across several computer applications while speaking with customers
Requirements:
- One-year previous call center or equivalent role/position
- Ability to attend 100% classroom training program
- Dental Care industry experience and knowledge considered a strong advantage
- Typing speed of 25 WPM with 90% accuracy required
- Strong communication skills—clear, caring, and professional
- Solid computer skills, including MS Office and navigating the web
- Reliability, flexibility, and a commitment to getting the job done right
- Desktop or laptop with Windows 11; Apple/Mac, tablets or smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible
- Computer must have at least 8GB of RAM and processor speed of i3 4th generation or better
- 2nd computer monitor required
- USB headset with noise-canceling microphone; 3.5 mm and gaming-style headsets are not approved
- High-speed internet via wired ethernet connection; Wi-Fi, satellite, hotspot, and mobile broadband connections are not allowed
- Internet upload speed of 25 Mbps and download speed of 50 Mbps
- ISP must be highly stable with 1% or less packet loss
- Latency under 100ms
- Available cell phone or tablet with Android 8.0 or later or iOS 14 or later
- Must install the Microsoft Authenticator (MFA) application required by Qualfon IT
- Must work from home in Oklahoma
Benefits:
- Virtual paid training from home in Oklahoma
- Work from home (100% remote)
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