Seasonal Customer Service Representative
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Job Description
Seasonal customer service representative handling inbound dental benefits and claims calls for Qualfon. Documenting resolutions and supporting dental providers from a South Carolina home office.
Responsibilities:
- Respond to inquiries via inbound and outbound telephone interactions
- Address a variety of customer inquiries in a consistently polite manner
- Handle basic eligibility and benefits questions for dental providers
- Forward specific inquiries for priority resolution as directed
- Document each encounter and resolution in the computer tracking system
- Retain information and deliver on customer requests and concerns with a friendly, professional demeanor
- Work in a fast-paced environment while maintaining a professional attitude
- Work independently and adhere to an assigned schedule with minimal assistance
- Multitask across several computer applications while holding customer conversations
Requirements:
- One-year previous call center or equivalent role/position
- Ability to attend 100% classroom training program
- Dental Care industry experience and knowledge considered a strong advantage
- Passion to meet or exceed performance goals
- Working in a time-sensitive environment
- Typing speed of 25 WPM with 90% accuracy required
- Strong communication skills—clear, caring, and professional
- Solid computer skills, including MS Office and navigating the web
- Reliability, flexibility, and a commitment to getting the job done right
- Desktop or laptop with Windows 11; Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible
- Computer with at least 8GB RAM and an i3 4th generation processor or better
- 2nd computer monitor
- USB headset with noise-canceling microphone; 3.5 mm and gaming-style headsets are not approved
- High-speed internet via wired ethernet connection; no Wi-Fi, satellite, hotspot, or mobile broadband
- Internet upload speed of 25 Mbps and download speed of 50 Mbps
- ISP with 1% or less packet loss and latency under 100ms
- Available cell phone or tablet meeting minimum requirements of Android 8.0+ or iOS 14+
- Must install the Microsoft Authenticator (MFA) application required by Qualfon IT
Benefits:
- Virtual paid training from home in South Carolina
- Work from home (100% remote)
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