Seasonal Customer Service Representative
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Job Description
Seasonal customer service representative handling dental benefits and claims calls for Qualfon. Answering eligibility questions, documenting resolutions, and supporting customers remotely from Tennessee.
Responsibilities:
- Field inbound calls from customers regarding benefits and claims
- Respond to inbound and outbound service telephone inquiries politely and professionally
- Handle basic eligibility and benefits questions for dental providers
- Forward specific inquiries for priority resolution
- Document each encounter and resolution in the computer tracking system
- Meet or exceed performance goals in a time-sensitive, fast-paced environment
- Multitask across several computer applications while speaking with customers
- Work independently and adhere to the assigned schedule with minimal assistance
Requirements:
- One-year previous call center or equivalent role/position
- Ability to attend 100% classroom training program
- Dental Care industry experience and knowledge considered a strong advantage
- Typing speed of 25 WPM with 90% accuracy required
- Strong communication skills—clear, caring, and professional
- Solid computer skills, including MS Office and navigating the web
- Reliability, flexibility, and a commitment to getting the job done right
- Desktop or laptop with Windows 11; Apple/Mac, tablets or smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible
- Computer must have at least 8GB RAM and an i3 4th generation or better processor
- 2nd computer monitor required
- USB headset with noise-canceling microphone required; 3.5 mm and gaming-style headsets are not approved
- High-speed internet via wired Ethernet connection; Wi-Fi, satellite, hotspot, and mobile broadband connections are not allowed
- Upload speed of 25 Mbps and download speed of 50 Mbps
- ISP must have 1% or less packet loss and latency under 100ms
- Available cell phone or tablet with Android 8.0+ or iOS 14+ and Microsoft Authenticator MFA application installed
Benefits:
- Virtual paid training from home in Tennessee
- 100% remote work from home
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