Senior Account Manager
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Job Description
Senior Account Manager winning market research RFPs for M3, a global healthcare and life sciences solutions provider. Expanding client relationships, sales, proposals, and project delivery.
Responsibilities:
- Engage clients, bid effectively, and efficiently win share of RFPs in the traditional market research space
- Work with VPs of Sales to support existing accounts and earn new business
- Deepen existing client relationships to generate incremental business
- Provide excellent customer service to prospects throughout the sales process
- Own the bidding process, including understanding project costs and feasibility
- Achieve revenue, profitability, and sales growth targets through client relationships and new sales opportunities
- Manage contracts and up-sell/cross-sell opportunities
- Network within existing client contacts for new business and prospects
- Organize client and internal kick-off calls
- Develop insightful proposals and deliver strategic sales communications
- Consult with clients on sample design and business issues
- Adapt products or research approaches to meet client needs with internal resources
- Work with Project Managers and Research Managers to execute project specifications and deliver quality results
- Ensure internal team members understand research design and anticipated outcomes
- Respond diplomatically to difficult or unusual client issues and escalate when needed
- Manage bid requests and ensure proper, timely delivery
- Follow up on bids, record outcomes, and discuss strategy changes with the direct manager
- Collaborate with partners and vendors for seamless project execution
- Act as liaison between Sales and Project Managers on all projects
Requirements:
- Bachelors degree or equivalent work experience required
- 4-5 years of professional market research experience
- Experience in healthcare market research is a plus
- Exceptional ability to multi-task and prioritize requests
- Strong relationship building and customer service skills
- Excellent verbal and written communication skills
- Solid time management skills
- Ability to problem solve and seek answers and resolutions to daily issues
- Strong self-discipline and organizational habits
- Excellent presentation skills
- Must be willing to work in IST shift hours
Benefits:
- Employees can work remotely
- Confidentiality of applicant information according to EEO guidelines
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