Senior Account Manager
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Job Description
Senior Account Manager driving renewals, upsells, and strategic growth for IntusCare’s PACE healthcare technology clients. Managing executive relationships, account health, and cross-functional delivery.
Responsibilities:
- Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies
- Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership
- Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations
- Monitor overall account health and proactively address risks or barriers to client satisfaction with cross-functional teams
- Serve as the voice of the customer internally across Product, Client Delivery, Analytics, and other key teams
- Lead quarterly business reviews and strategic planning sessions with clients
- Collaborate with Product and Analytics teams to communicate client needs, feature requests, and success stories
- Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems
- Drive success in the book of business through proactivity and self-direction in a fast-changing environment
Requirements:
- 4-8+ years of experience in account management, client partnerships, sales or commercial roles within healthcare technology, population health or SaaS environments
- Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations
- Commercial mindset with demonstrated ability to drive upsells, revenue expansion, and renewal
- Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes
- Excellent communication, negotiation and relationship-building skills
- Comfortable collaborating cross-functionally in a fast-paced, high-growth environment
- Proficiency with CRM systems and project management tools
- Experience with EMR software is a plus
- This position is not eligible for sponsorship
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