Senior Associate Quality Auditor – Long Term Disability
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Job Description
Quality auditor reviewing long-term disability claims for Lincoln Financial, which provides insurance, annuities, and retirement services. Identifying control gaps, analyzing trends, and driving corrective actions.
Responsibilities:
- Conduct quality assurance reviews and audits to identify trends, performance gaps, and customer experience opportunities
- Conduct PG reviews to identify trends, performance gaps, and customer experience opportunities
- Identify internal control weaknesses, process gaps, and business risks, including potential financial impacts
- Recommend and support corrective actions to strengthen controls and improve outcomes
- Analyze performance trends, audit results, and operational data to identify root causes and areas for improvement
- Recommend process enhancements, procedural changes, and performance improvement strategies
- Identify training needs and develop solutions to address knowledge or skill gaps
- Partner with leadership, finance, training, and operational teams to address identified risks and control deficiencies
- Communicate findings, recommendations, and action plans to key stakeholders
- Monitor remediation efforts to ensure successful and sustainable resolution of issues
- Serve as a subject matter expert and resource for escalated quality and service-related concerns
- Share technical knowledge and best practices with team members
- Develop, maintain, and deliver quality assurance documentation, training materials, and educational resources to improve performance and compliance
Requirements:
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
- 3+ Years of LTD claims experience that directly aligns with the specific responsibilities of this role (Required)
Benefits:
- Clearly defined career tracks and job levels
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
- Annual Incentive Program eligibility
- Long-term incentives may be available
- Sales incentives may be available
- Lincoln’s standard benefits package
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